Manage and administer ANGARAI's Zoho One ecosystem (users, access, licenses), build automations with Zoho Flow and Deluge, create dashboards and reports, maintain integrations and data integrity, handle IT asset management and user support, enforce security and compliance, coordinate vendors, and support audits to ensure stable operations across India and US (aligned with U.S. EST hours).
ANGARAI is seeking an ICT Associate to manage the organization’s end-to-end IT and digital ecosystem, with a strong focus on Zoho One administration, system automation, access control, security, and compliance, using the Zoho ecosystem as the single system of record. This role supports both ANGARAI INDIA and ANGARAI (USA) and operates in alignment with U.S. EST business hours.
The role plays a critical part in supporting ANGARAI’s commitment to operational excellence, information security, data integrity, audit readiness, and continuous improvement, ensuring stable and secure IT operations, reliable system integrations, effective dashboards and reporting, controlled access management, and a scalable digital infrastructure that supports business functions across the organization.
Key Responsibilities:
- Manage and administer the Zoho One Directory, including user onboarding, offboarding, role assignment, and license management.
- Configure and maintain access controls, user permissions, and role-based security across all Zoho applications.
- Ensure proper governance of Zoho Flow, Zoho Projects, Zoho CRM, Zoho Desk, Zoho Analytics, and other Zoho apps in use.
- Design, develop, and maintain automation workflows using Zoho Flow, Deluge scripting, and in-app automation tools.
- Optimize business processes by automating approvals, notifications, data synchronization, and integrations.
- Troubleshoot automation failures and continuously improve system efficiency.
- Create and maintain dashboards and reports across functional areas (HR, Finance, ICT, Operations, Projects, Management).
- Work with stakeholders to understand reporting requirements and translate them into actionable insights using Zoho Analytics and native dashboards.
- Ensure data accuracy, consistency, and availability for decision-making.
- Handle computer configuration, system setup, and software installation for employees (laptops, desktops, peripherals).
- Provide technical support for hardware, software, email, access issues, and Zoho applications.
- Coordinate with vendors and service providers for IT-related procurements and support.
- Maintain a centralized IT asset inventory, including hardware, software licenses, and accessories.
- Track asset allocation, lifecycle, renewals, upgrades, and decommissioning.
- Ensure assets are compliant with internal policies and security standards.
- Implement and monitor IT security controls, data access policies, and compliance standards.
- Ensure secure handling of sensitive data and enforce best practices for information security.
- Support internal audits, compliance checks, and documentation related to ICT governance.
- Proactively identify risks and recommend mitigation measures.
Requirements
- 0–2 years of relevant experience in ICT / IT Administration / Zoho Administration (for junior roles)(Can be scaled for seniority if needed)
- Hands-on experience with Zoho One suite including: Zoho Directory, CRM, Projects, Analytics, Desk, Flow
- Strong knowledge of Deluge scripting and Zoho automation tools
- Understanding of IT access control, security principles, and compliance requirements
- Experience in system administration, asset management, and IT operations
- Ability to create dashboards, reports, and analytics for multiple business functions
- Strong problem-solving, documentation, and communication skills
Benefits
- Direct ownership and hands-on responsibility for ANGARAI’s Zoho One–based IT and digital ecosystem, including system administration, automation, access management, security controls, and integrations
- Exposure to enterprise IT and digital operations supporting India and United States entities, aligned with global IT governance and security best practices
- Work within structured and compliant IT service management processes, supporting information security, audit readiness, and business continuity
- Clear career growth path in IT operations, Zoho One administration, system architecture, cybersecurity governance, and digital transformation
- Collaborative, process-driven, and technology-enabled work culture focused on integrity, reliability, and continuous improvement
- Opportunity to contribute directly to organizational scalability, digital maturity, system resilience, and operational excellence at ANGARAI
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