Role description
The Identity Engineer is responsible for administering, securing, and supporting the enterprise's privileged access management (PAM) and non-human identity (NHI) environment, with a primary focus on CyberArk Privileged Cloud and the lifecycle governance of service accounts, API keys, certificates, and machine/workload identities. This role ensures secure, reliable, and well-governed access to critical systems through platform administration, proactive troubleshooting, and strong operational security practices.
This role acts as both a platform administrator and a technical troubleshooter, resolving complex privileged access, authentication, and non-human identity issues across on-premises, cloud, and hybrid environments. The engineer partners closely with Security, Infrastructure, and Application teams to onboard privileged and machine identities, enforce least-privilege and credential hygiene, and respond quickly to incidents affecting privileged or non-human access.
The role is hands‑on and execution‑focused while embracing the Ralliant Business System (RBS) by embedding operational discipline, staff training, and continuous improvement into tools, workflows, and standard work so endpoint management is scalable, measurable, and repeatable. The role operates in service to the enterprise and operating companies, ensuring standardized Identity practices while adapting to regional and business-specific needs.
Key responsibilities
Administer and support the CyberArk Privileged Cloud platform, including user and group management, safe management, vault configuration, and PSM/CPM operations.
Configure and enforce password, access, and workflow policies to manage privileged account onboarding, rotation, and least-privilege access.
Own non-human identity (NHI) management end to end, including service accounts, API keys, secrets, certificates, and machine/workload identities.
Implement NHI lifecycle governance, including discovery, ownership assignment, credential rotation, expiration tracking, and decommissioning of unused or orphaned identities.
Administer secrets management and vaulting for applications, automation, and CI/CD pipelines, reducing hard-coded credentials and standing privileged access.
Resolve PSM and CPM issues, including remote access connectivity (RDP, SSH, web-based access) and privileged account management failures.
Troubleshoot complex network and connectivity issues, including firewall rules, NAT, DNS resolution, and certificate chain validation as they relate to privileged and non-human access.
Support authentication and authorization troubleshooting across Active Directory/LDAP, SAML, OAuth 2.0, multi-factor authentication (MFA), and Single Sign-On (SSO) integrations for privileged and service accounts.
Develop PowerShell and Python/REST API scripts to automate PAM and NHI onboarding, credential rotation, discovery, and reporting using CyberArk SDKs and vendor APIs.
Monitor and analyze CyberArk, system, and network logs, supporting SIEM integration, anomalous privileged/non-human activity detection, and incident response.
Apply privileged access and non-human identity security best practices, supporting compliance with frameworks such as SOX, PCI-DSS, NIST, and ISO 27001.
Partner with Security, Infrastructure, and Application teams to integrate PAM and NHI solutions across enterprise and OpCo environments.
Document procedures, configurations, and incident reports, and train application owners and DevOps teams on secure credential and machine-identity practices.
Build reports and Power BI dashboards to track PAM and NHI health metrics, including credential rotation status, orphaned/unmanaged accounts, safe and vault utilization, and audit/compliance posture for leadership and stakeholder visibility.
Qualifications
Bachelor's degree recommended; equivalent experience considered.
10+ years of experience in cybersecurity, systems administration, or identity and access management, with 5+ years hands-on experience with CyberArk Privileged Cloud.
Strong understanding of Privileged Access Security architecture, including Vault, PSM, CPM, and Cloud Entitlements Manager.
Demonstrated experience managing non-human identities, including service accounts, API keys, secrets managers, and machine/workload identities at scale.
Familiarity with secrets management tooling and practices (e.g., CyberArk Conjur/Secrets Hub, HashiCorp Vault, or equivalent) and CI/CD credential hygiene.
Proficiency in TCP/IP networking, firewalls, and DNS/certificate troubleshooting across on-premises and cloud environments (AWS, Azure, GCP).
Experience with Active Directory/LDAP, Entra ID, SAML, OAuth 2.0, MFA, and SSO authentication and authorization troubleshooting.
Scripting experience in PowerShell and Python, with working knowledge of REST APIs and CyberArk SDKs.
Experience with log analysis and SIEM integration, incident response, and root cause analysis, with an emphasis on privileged and non-human activity monitoring.
Knowledge of compliance frameworks (SOX, PCI-DSS, NIST, ISO 27001) and zero trust security principles.
CyberArk Trustee or higher certification preferred; cloud platform or security certifications (AWS, Azure, GCP, CISSP, CISM, Security+) a plus.
Strong communication and documentation skills, with the ability to explain technical concepts to non-technical stakeholders and train application owners and DevOps teams.
Ability to operate effectively across enterprise and OpCo environments, balancing global consistency with local context across multiple time zones and cultures.
Alignment with Ralliant values and the Ralliant Business System (RBS), including continuous improvement, transparency, and ownership.
