Growfin is a Accounts receivable software purpose-built for streamlining and automating your receivables process across teams, collaboratively. We cater to a diverse range of mid-market & enterprise customers spanning across multiple regions. We are seeking an experienced Implementation Consultant to join our team, who will play a pivotal role in delivering successful implementations, ensuring customer satisfaction, and collaborating closely with internal teams.
Location - Chennai
Key Responsibilities:
End-to-end implementation of SaaS-based Growfin platform, including design, configuration, testing, post go-live support, reporting, and training, ensuring smooth integration of our AR automation product with the customer's ERP and invoicing tools
Manage multiple concurrent tasks effectively and lead implementations to ensure successful, on- time delivery and support customer goals across regions (willingness to work in the US)
Coordinate with the customer team to gather requirements, develop workplans, determine expectations, and finalize deliverables.
Serve as a functional subject matter expert of the Invoice-to-Cash process, including collection management, cash application & AR Automation.
Collaborate with product management and engineering teams for customer needs, applications, and long-term plans
Act as a customer advocate within Growfin for issue resolution, functionality prioritization, and feature enhancements till the Hypercare is complete
Manage business process mapping, process reengineering, gap analysis, and recommend process optimization opportunities.
Recommend roadmaps to close performance gaps and develop high-level implementation plans.
Requirements:
1-5 years of experience in product implementation and service delivery, preferably in a high- integration environment.
Strong project management skills, with the ability to manage complex projects in both agile and waterfall models.
Excellent communication and collaboration skills, capable of working with cross-functional teams and diverse stakeholders.
Proficient in customer engagement and relationship management
Process-oriented mindset, with a keen eye for detail and documentation.
Experience and familiarity with REST APIs, including their implementation and usage
Experience with ERP and invoicing tools integration is a plus.
Strong problem-solving abilities and a customer-centric approach
Extensive experience in handling international customers and willingness to work in shifts.
Why Growfin?
Medical insurance for all employees and their loved ones
Flexible work hours
A competitive pay
And an amazing team!
