The Implementation Project Manager oversees multiple global projects, ensuring timely implementations and managing all phases of the project life-cycle while engaging with customers and internal teams to ensure successful service delivery.
As a thought leader in the NSPM space, FireMon is paving the way in the cybersecurity industry across the globe. At FireMon, you'll find a disruptive, cutting-edge environment. It's a place where being proactive is rewarded and each day is more innovative than the last. This drive permeates everything we do – from how we develop our products to how we engage with our customers and how we get things done.
One of the biggest benefits of working with a groundbreaking company like FireMon, is the huge impact employees have on the overall product and business. Each person’s work directly affects the outcome of the finalized product and success of the business. Additionally, you can voice your ideas and collaborate across departments to learn new aspects of the company. Since we are securely backed by some of the savviest investors in the industry, you get the security of an established organization but at the same time get to experience the agility and autonomy of a smaller company.
The Implementation Project Manager is responsible for performing a wide range of activities related to the project management and implementation of FireMon products and services.
The role serves as a key partner and primary point of contact to customers; with ownership and accountability for ensuring our solutions deliver value to the customer on or ahead of schedule. Tactically, the PM owns Professional Services Delivery Projects and oversight of the customer journey inclusive of Sales Hand off, Services Engagement, and Services Hand off to effectively engage customers, successfully implement their solutions, and position them for ongoing success and support following implementation.
About the Role
- Manage simultaneous global projects for multiple customers ensuring timely implementations in accordance with best practices, policies, procedures and prescribed implementation methodology.
- Plan, document and execute all phases of the project life-cycle including leveraging expertise in various project management functional areas including: Scope Management, Requirements Management, Timeline Management, Risk/Issue management, Communications Management, Priority & Dependency Management and the coordination of resources.
- Build relationships at all levels of the customer to understand needs and drive time to value
- Promote change, continuous process improvement, and best practice adoption within both the business and technical team members.
- Works in cross organizational fashion to formulate implementation level of effort estimates (LOE's) and Statements of Work (SOW's) with customers and future prospects.
- Provide consistent and comprehensive updates to project stakeholders, including (at a minimum) to-date cost analysis, issue and resolution tracking, and communication with business lines and technology management.
- Partner with internal teams (development, product management, sales, support and technical engineering) to overcome risks and drive Time to Value of our customers.
Required Skills & Experience
- 3 or more years of project management experience with a proven record of successfully delivering projects to senior executives/sponsors for Fortune 500 customers; experience working on and managing enterprise-scale IT, Service Delivery, or similar projects or equivalent experience.
- PMP Certification.
- Bachelor's Degree in Business Administration, Computer Science, other related technical field, or equivalent experience and/or PMP Certification
- Demonstrable flexibility and the ability to execute effectively in a fast-paced environment with competing priorities.
- Strong negotiation, problem solving, risk management, prioritization, decision making and organizational skills.
- Strong written and verbal communication skills, executive level presence and experience in communications facilitation.
- Demonstrated success in a customer-facing role requiring a high level of individual responsibility, sound business judgment and large enterprise account management, including an aptitude for improving customer satisfaction.
- A natural self-starter, with strong team building, conflict resolution and collaboration skills.
- Maintaining reliable and predictable attendance with experience managing a high volume of activity, and a large number of projects, in a fast-paced growing organization. Ability to self-manage and prioritize.
What it Takes to be Part of the FireMon Team
FireMon provides persistent network security for hybrid environments through a powerful fusion of real-time asset visibility, continuous compliance, and automation. Since creating the first-ever network security policy management solution, FireMon has delivered command and control over complex network security infrastructures for more than 1,700 customers.
Our customers have unique and complex security problems that are difficult to solve. This doesn’t intimidate us, it inspires us. It pushes us to be more creative and find solutions to ensure their success. If this sounds like a movement you'd be interested in joining, we invite you to apply today.
FireMon provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Top Skills
Project Management
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