About the company
Why We Built Lyric: Supply chains are more critical and complex than ever. Every day, large enterprises navigate trillions of possible decisions that could impact the bottom line. Powerful algorithms and AI can address these problems, yet most organizations struggle to leverage supply chain AI at scale - the current SCM technologies are either rigid, limited scope point solutions or require building custom solutions in-house, which demand immense expertise and investment.
That is—until now.
Enter Lyric: Lyric is an enterprise AI platform built specifically for supply chains, offering the best of both worlds:
Out-of-the-box AI solutions for optimizing networks, allocating inventory, scheduling routes, planning fulfillment capacity, promising orders, propagating demand, building predictions, analyzing scenarios, and more, plus
A platform-first approach that empowers both business and technical users with end-to-end composability—leveraging no-code tools, their own code, or even forking our code to build and refine decision intelligence
With Lyric, enterprises no longer have to choose between flexibility and speed—they get both.
The Mission: We’re building a new era in supply chain with the team best equipped to lead it. With over 20 years at the intersection of supply chain and algorithms, we developed a deep conviction that global supply chains needed something like Lyric. Since our inception in December 2021, that conviction has been validated time and time again.
Today, a growing number of Fortune 500 companies—including Smurfit WestRock, Estée Lauder, Coca-Cola, Nike, and more—are innovating on their own terms with Lyric.
We can’t wait to see what our customers—both current and future—are empowered to build with us next. Come build with us.
About the RoleLyric is hiring an Implementation Solution Architect (Director Level) to lead the design and delivery of high-impact customer solutions on our AI-native supply chain platform. This is a senior, customer-facing role accountable for translating real-world supply chain challenges into scalable, high-value solutions built on Lyric’s composable platform.
You will partner closely with customers, Customer Success Business Partners (Account Managers), and Product and Engineering teams to bring the best of Lyric’s capabilities to life—whether by building simulation models, improving planning workflows, or embedding predictive intelligence. The ideal candidate brings deep domain expertise in one of three areas: modeling and scenario analysis, operational planning and execution, or AI/ML-based prediction use cases.
What You’ll DoCustomer Engagement and Solution Leadership
Serve as the lead architect on strategic customer implementations from discovery to go-live
Design end-to-end solutions tailored to customer objectives, leveraging Lyric’s platform capabilities
Lead value-driven discovery sessions and technical design workshops
Build strong, consultative relationships with business and IT stakeholders
Partner cross-functionally with internal delivery, product, and data teams to ensure solution alignment
Platform Architecture and Technical Design
Translate business requirements into integrated solutions using Lyric’s modeling, orchestration, and data science components
Architect modular workflows that balance reusability, flexibility, and performance
Provide hands-on leadership in the design of data pipelines, optimization logic, user interfaces, and KPI frameworks
Ensure all solutions are scalable, maintainable, and aligned with Lyric’s delivery standards
Candidates should have strong working knowledge in at least one of the following areas:
Modeling and Analysis
Modeling, optimization and simulation of supply chain networks, inventory strategies, transportation flows, and sourcing policies. You’ll use Lyric’s modeling and analysis environment to deliver scenario planning capabilities that support strategic decisions like capacity expansion, network redesign, and production frequency planning.Planning and Execution
Operational and tactical workflows such as demand forecasting, supply and replenishment planning, fulfillment optimization, and S&OP. You’ll help customers embed science into their planning logic and design end-to-end flows that balance service, cost, and inventory risk.Frontier Use Cases (AI and Machine Learning)
Machine learning–driven forecasting, classification, and decision models. You’ll work alongside technical teams to deliver predictive capabilities such as dynamic demand prediction, anomaly detection, or customer segmentation, and ensure they’re operationalized into real planning workflows.
Team Development and Internal Collaboration
Mentor teams and provide architectural guidance across the delivery team
Contribute to reusable design patterns, accelerators, and best practices
Actively share learnings with Customer Success Business Partners to drive cohesive account strategies
Provide feedback loops into Platform, Content, Sales and Engineering based on delivery experience
12+ years of experience in supply chain, technology consulting, or SaaS solution delivery
Deep fluency in at least one of the following: simulation modeling, planning and execution, or AI/ML use cases
Track record of leading end-to-end architecture and implementation for complex enterprise systems
Familiarity with legacy systems / tools and ability to position Lyric as a modern alternative
Exceptional communication skills across business and technical stakeholders
Experience managing delivery scope, aligning roadmaps, and influencing customer strategy
