Job Purpose:
The Implementation Specialist will be responsible for assisting and implementing Cendyn’s suite of products. Primary job responsibilities are to interact with the customers on independent implementations as well as with the Cendyn project management team and maintain project status, updates, and assist the project teams with various data configurations and QA. The ideal candidate will be results driven, exceptionally detailed, and highly motivated to contribute to the success of the team and of our clients.
Job Responsibilities:
- Implement, test, and troubleshoot Cendyn products and lead projects if they are assigned as the lead resource
- Maintain and update project schedules for milestones in Smartsheet
- Complete delivery tasks and projects on time and meeting customer expectations, for both external and internal customers, in a multi-tasking environment.
- Work with several teams to help coordinate project schedules and timelines. Ensure Business related functions remain on target with project milestones
- Gain an in-depth understanding of Cendyn products and internal processes
- Identify key components needed for the project, and work with the Technical Consultant and Project Manager to provide accurate recommendations for property setup
- Oversee project reviews with property management to guarantee they understand the setup and system goals prior to initialization
- Facilitate requests/meetings/calls with other project related subject experts for the Cendyn suite of products. Ensure customers receive all the necessary information/trainings/reviews for all products contracted
- Prioritize requests for system enhancements and coordinate follow-up with the Cendyn or customer’s product management group
- Provide detailed feedback and reviews for implementation handoff to the Customer Success Team
- Mentor, coach, and assist in the development of team members within Project Management Office relating to implementation topics.
Requirements:
- Bachelor’s degree with 2+ years’ experience related to the hospitality industry
Competencies:
- Excellent communication skills, both written and verbal in English and German
- Demonstrated ability to meet commitments, build consensus, negotiate resolutions, and garner respect from other team members
- Strong customer service focus encompassing both external and internal customers
- Ability to manage multiple priorities, projects and deadlines under pressure, work with limited direction and documentation, and thrive under uncertainty
Work Schedule:
Monday through Friday, 2 PM to 11 PM India Time and subject to changes by Manager’s communication. This will allow the most overlap across all US time zones to ensure adequate collaboration. This role will be working in hybrid mode and will require at least 2 days’ work from office at Hyderabad.
EEO Statement:
Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Cendyn expressly prohibits any form of workplace harassment based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
