Singular seeks an experienced Implementation Manager to drive technical excellence for our mid market clients. As an Implementation Manager, you will guide clients through a structured onboarding journey, from initial account creation to technical onboarding completion through handoff to the customer success and support teams. This role demands a unique blend of deep product understanding, technical acumen in web and mobile SDK technologies, APIs, and analytics platforms. You'll serve as the primary technical advisor for global clients while collaborating extensively with internal teams to shape product direction and deliver outstanding customer outcomes. The position offers significant professional growth through daily engagement with industry-leading clients and cross-functional teams. Success in this role requires a strong technical foundation, excellent communication skills, and a proven track record of cross-departmental collaboration. Previous experience across multiple business functions is highly valued, as you'll be instrumental in bridging technical solutions with business objectives.
What you'll doServe as primary point of contact during client onboarding
Manage support tickets and resolve technical issues
Conduct client training sessions and product demonstrations
Document solutions and maintain knowledge base
Research and debug client implementation challenges
Guide clients through SDK integration process
Validate implementations and test use cases
Collaborate with engineering for issue escalation
Contribute to product documentation and guides
Work with Support, Product, and Engineering teams
Participate in workflow optimization
Share insights for product improvement
Support knowledge sharing initiatives
Fluent English (verbal and written) – a must
Ability to self-manage time and prioritize tasks accordingly
Strong problem-solving abilities
Service and Detail-oriented mindset
Ability to work effectively in a fast-paced, innovative environment demonstrating high energy, a sense of urgency, and decisiveness
Aptitude to multitask with a high volume of tasks
Team player with solid communication and presentation skills
Ability to explain technical concepts clearly
Demonstrates a patient and empathetic approach to client needs
3-5 years in implementation or client support within SaaS environments
Understanding of mobile app development (iOS/Android) fundamentals
Basic knowledge of REST APIs and ad technologies
Familiarity with SQL and database concepts
Working knowledge of attribution methodologies
Experience with technical troubleshooting
Bachelor's degree in Computer Science or equivalent practical experience
As a proud equal opportunity employer, we're committed to hiring top talent regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We don't just accept difference - we celebrate you being who you are for the benefit of our employees, our products, and our community.
