The role involves leading incident management, collaborating with teams, and ensuring effective communication under pressure while managing infrastructure components.
Incident Management• Experience working with cross-functional teams and leading matrixed groups• Strong interpersonal skills including collaboration,
List the mandatory skills the employee cannot perform the duties and responsibilities without.
negotiation and the ability to communication effectively to all audience levels verbally or in writing• Demonstrated leadership with organizational presence, authority and responsibility to prioritize, track, and drive execution in stressful, high visibility situations• Working knowledge of infrastructure components and interrelationships associated with support of WAN, network access and authentication, email and other collaboration products/SaaS solutions, hosting, etc.
Education and experience
University degree with 3-5 years experience in a technical call centre or support organization.
List the mandatory skills the employee cannot perform the duties and responsibilities without.
negotiation and the ability to communication effectively to all audience levels verbally or in writing• Demonstrated leadership with organizational presence, authority and responsibility to prioritize, track, and drive execution in stressful, high visibility situations• Working knowledge of infrastructure components and interrelationships associated with support of WAN, network access and authentication, email and other collaboration products/SaaS solutions, hosting, etc.
Education and experience
University degree with 3-5 years experience in a technical call centre or support organization.
Top Skills
Authentication
Collaboration Products
Email
Network Access
Saas Solutions
Wan
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What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
