Incident Response Manager

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.  

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance. 

Pay and Benefits: 

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

 

Reporting to the Director, Monitoring and Incident Response, you are responsible for managing a functional team of analysts and associates who detect, investigate, and respond to cyber security events in the organization. As a first-line manager, you provide both technical leadership and people management for your team, overseeing key projects and initiatives as well as ensuring day-to-day operations operate effectively. As the senior member of your functional team, you are a member of the Cybersecurity Management & Incident Response (CMIR) Team and as a result may be tasked with responding to cyber incidents outside of normal work hours. 

Your Primary Responsibilities: 

• Be accountable for your team’s day to day operations and strategic performance.  
• Model appropriate behavior, attitude, and tone for your team. 
• Effectively delegate tasks, empower team members, and remove impediments to accomplish the mission. 
• Effectively communicate expectations, goals, and objectives to the team.  
• Act as Incident Commander on major (P1) incidents and as an escalation point for your team for critical tasks. 
• Set and achieve high-quality goals and objectives for the team and work with team members to develop high-performing individual goals that align with team goals. 
• Attract and retain high-quality team members that match with the team’s mission and objectives. 
• Evaluate, train, mentor, and develop each of your team members to make them as successful as possible at DTCC. 
• Utilize metrics, feedback from team leads, feedback from stakeholders, threat intelligence, and industry best practices to continuously evaluate and improve security posture. 
• Lead and evangelize training, process improvements, reporting, and other key initiatives. 
• Occasionally travel to conferences, training, and other DTCC offices (up to 20%). 
• Be the escalation contact for on-call rotation and perform emergency after-hours work when needed. 
• Create messaging, socialize CMIR programs, and evangelize security at DTCC. 

Qualifications:

• Minimum of 6 years of related experience
• Bachelor's degree preferred or equivalent experience
• Proficiency in Incident Management or similar critical facility environment

Talents Needed for Success:

• Have experience successfully leading technical projects requiring collaboration with multiple people. 
• Demonstrate superior tactical leadership of teams to accomplish technical tasks and projects. 
• Demonstrate strategic leadership by setting goals, developing plans of actions, assigning tasks, measuring progress, and motivating team members to accomplish goals. 
• Demonstrate the ability to produce written reports including detailed analysis and recommendations. 
• Demonstrate the ability to convey complex technical concepts to both technical and non-technical audiences. 
• Demonstrate the ability to take minimal high-level requirements and independently produce and execute an action plan to accomplish tasks. 
• Demonstrate the ability to independently prioritize and manage several important tasks.  
• Demonstrate the ability to proactively identify and address potential issues without specific direction. 
• Demonstrate emotional intelligence and understanding of management principles. 
• Demonstrate a strong desire to achieve and contribute to a high-performing team.  

With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC’s subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at www.dtcc.com or connect with us on LinkedIn, X, YouTube, Facebook and Instagram.

The Global Security Management department provides a general and specialized work force to enforce the rules, regulations, and procedures of DTCC. Responsible for the protection of all DTCC assets, to include the protection of data processing and telecommunications equipment, and to provide a safe and secure workplace for employees.