Infrastructure Developer - ITAM Content Service

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
As a Software Engineer in the ITAM Content Service team, you will build innovative solutions at the intersection of enterprise applications and AI technologies. Your responsibilities will include:

• Develop end-to-end features in our Content Infrastructure by implementing scalable JavaScript-based solutions and integrating with modern AI technologies
• Work with AI services and help integrate models from providers like OpenAI, Google Gemini, and Anthropic Claude into enterprise workflows
• Implement clean, scalable, and reusable code following industry best practices (code reviews, unit testing, documentation)
• Create custom user interfaces and widgets using JavaScript frameworks to deliver intuitive user experiences
• Design and develop RESTful APIs that enable seamless interaction between applications and AI-powered services
• Learn and implement basic prompt engineering and retrieval augmented generation (RAG) techniques to enhance AI capabilities
• Gain domain expertise in IT Asset Management and contribute to enhancing content curation workflows
• Collaborate with product management, application developers, content specialists, and quality teams to deliver high-value solutions
• Troubleshoot and resolve technical issues as they arise, contributing to the overall stability of our platform

Qualifications
Required:

• 3-5 years of professional software development experience with strong JavaScript proficiency
• Experience building end to end web applications, including exposure to databases.
• Experience with server-side JavaScript and object-oriented JS patterns
• Knowledge of data structures, algorithms, and object-oriented programming concepts
• Familiarity with RESTful API design and consumption
• Bachelor's degree/Master's Degree in Computer Science or equivalent practical experience
• Experience with or willingness to learn ServiceNow platform application development

Strongly Preferred:

• Experience with modern JavaScript frameworks / object-oriented JS patterns
• Interest in or exposure to AI technologies and their applications
• Ability to learn new technologies quickly and adapt to platform-specific constraints

Nice to Have:

• ServiceNow platform development experience
• Familiarity with prompt engineering or LLM integration concepts
• Experience with AngularJS (used in ServiceNow Service Portal)
• Background in enterprise application development

This role offers the opportunity to develop expertise at the intersection of enterprise platform application and artificial intelligence while delivering innovative solutions that drive business value.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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