Infrastructure Engineer II, Application Support

Job Description
With your expertise in delivering infrastructure solutions, you are a top-performer in your field. Come on board as a highly appreciated member of a winning team.
As an Infrastructure Engineer II at JPMorgan Chase within the Chief Technology Office (CTO) - Identity & Access Management team, you develop knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Through this work you begin to apply your proficiency in a single application or technical methodology.
Job responsibilities

• Applies technical knowledge to assignments with a defined scope such as testing the performance of the infrastructure and understanding and verifying that requirements were successfully met
• Drives results, collects and analyzes monitoring data in test and production, and sees assignments through to completion
• Carries out day to day work assignments with some guidance and within documented parameters
• Escalates issues to appropriate leaders
• Develops considerations for upstream/downstream data and systems or technical implications
• Adds to team culture of diversity, equity, inclusion, and respect

Required qualifications, capabilities, and skills

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related disciplines
• Minimum 2 year of experience in a support and/or development role
• Proficient knowledge of hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments
• General knowledge of one specific infrastructure technology and moderate proficiency in relevant scripting languages (e.g., Scripting, Python, etc.)
• Experience with cloud technologies with the ability to operate in and migrate across public and private clouds
• Basic technical knowledge of additional technical domains
• Basic data fluency and automation knowledge
• Experience with Public Cloud offering related to compute, storage, networking, messaging, automation (CloudFormation, Terraform, etc.) and data
• Ability to provide occasional weekend support as part of the shift rotation (part of the global team who provide 24x7x365 coverage)

Preferred qualifications, capabilities, and skills

• Experience with Agile and full software development life cycle disciplines
• Experience with CI/CD pipeline and testing framework
• Familiarity with AWS Cloud
• Experience with Application support activities in Monitoring and troubleshooting the issues
• Experience with Infrastructure activities like application setup and maintain across multiple datacenters
• Experience with system administration in Linux and/or Windows platforms
• Experience supporting End-User issues via ticketing systems (e.g., ServiceNow, Jira)

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.