Infrastructure Manager, VP

Join us as an Infrastructure Manager

• We're looking for an Infrastructure Manager to join us in shaping our bank of the future through innovation and technological advancement
• You'll ensure the operational health of the platform, covering all aspects of service, risk, cost and people
• With a broad spectrum of technology at your fingertips, you'll help to put the bank at the forefront of innovation by simplifying our services and creating the best experience possible
• We're offering this role at vice president level

As an Infrastructure Manager, you’ll be assisting with delivering a robust production management service for relevant infrastructure platforms. You’ll be maintaining the platforms’ operational stability and performance of technology, including maintaining any systems utilities and tools provided by the platform that are consistent with the service management and risks and controls framework and processes.

Day-to-day, you’ll be:

• Driving the team’s activities to make sure that the platform integrity is maintained in line with technical roadmaps
• Encouraging innovation to develop a continual improving implementation approach at a deliverable pace, making sure that the priorities of stakeholders are delivered and support customer outcomes
• Planning and executing work within the platform and making sure that feature development requests from cross platform initiatives are responded to on time
• Articulating, championing and planning the frequent delivery of business value and customer enhanced experience, providing clear leadership to the teams to understand and focus on customer outcomes
• Seeking out opportunities to simplify the platform architecture, services and customer solutions, and guarding against introducing new complexities

Innovation and customer experience sit at the heart of this role, so we’re looking for someone with at least 12 years of relevant industry standard toolsets and processes to drive up customer service within an IT environment.

You'll also bring:

• Technical knowledge, including platform, technology, products and domain
• Knowledge of tooling including ServiceNow, Jira, and CMDB
• Ability to extract detailed infrastructure reports and use subject matter expertise to make key decisions
• Excellent communication skills, with the ability to communicate complex technical concepts clearly to colleagues, including management level
• Good collaboration and stakeholder management skills

Hours

Job Posting Closing Date: