Provide ITSM support for M365 applications, troubleshoot and maintain IT systems, document procedures, and coordinate with IT staff and clients.
The Key Skills Required.
- Application knowledge M365 standard apps
The following apps are in focus for the standard application app
- M365 administrator
- M365 Access Packages
- M365 Office Macros & Add-Ins
- Planner &To Do
- One Note
- Whiteboard
- Forms
- Workday Teams App
- Application knowledge MS Teams
- Responsible for providing ITSM support to the business and customers.
- Create and maintain documentation and operational procedures.
- Complete back-end support, troubleshooting, system integrations, upgrades, administration, and maintenance of the internal ITSM tool with a focus on user experience and productivity.
- Application knowledge One drive
- Deployment of Infrastructure improvements on Client environments
- Assist in maintaining and deploying other Client applications and environments
- Leading initiatives for researching and deploying new applications
- Coordinating various IT Staff and Operations
- Assist in managing Support Services and related deliverables
- Working with End-Users and Vendors to support applications and environments
- Working with Client Stakeholders on strategy and vision
Supporting Client initiatives remotely and on premise
Should possess very good knowledge in the areas of :
- In-depth knowledge of M365 related services and experience is a must.
- Proof point experience is a plus.
- Expert understanding of Microsoft Exchange Online.
- Experience with Microsoft Teams.
- Solid understanding of ITIL/ITSM best practices.
- Experience with Email archiving/retention solutions a plus.
- Ability to work independently and as part of a team.
- Certifications in this field are a plus.
- Strong analytical and problem-solving skills and detail oriented.
- Firm knowledge of technical details of SMTP / e-mail in general and therefore to analyse e-mail headers in order to determine additional data such as real origin etc.
- Expert regarding the operation of Outlook & Exchange from a user’s perspective
- Firm grasp of phishing techniques and e-mail based attack patterns
- Ability to prioritize workload and consistently meet deadlines.
- Strong organizational skills; attention to detail.
Preferable (Nice to have) skill
- Relevant professional certifications, such as MS 500, MS 700 certifications.
Top Skills
Itil
Itsm
M365
Microsoft Exchange Online
Ms Teams
Outlook
Proofpoint
Smtp
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