The IT Business Systems Analyst supports IT leadership in project planning, manages project scope based on user needs, liaises with other departments, and analyzes business requirements for system development. This role involves creating recommendations for business solutions and providing technical assistance in Salesforce and Service Cloud environments.
JOB DESCRIPTION
- Supports IT leadership with planning IT projects, ensuring goals and objectives are met within an arranged time frame.
- Interfaces with system support and logs technical assistance requests as needed.
- Works with system support to resolve questions, problems, and enhancement requests.
- Manages projects including the formulation and definition of systems scope based on user needs, a thorough understanding of the business systems, and industry.
- Supports other departments, divisions, and organizations as a liaison to IT. Contributes to system development through the analysis of business requirements, business design, business development, client training, data conversion, testing and maintenance.
- Prepares charts, diagrams, and recommendations for business solutions while ensuring conformity with other business areas.
- Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
- Performs other duties as described.
QUALIFICATIONS
- University degree in Computer Science or a related discipline plus generally two to four years of directly related experience.
- Must be a strong communicator (proficient speaking/writing English is mandatory) with experience working and excelling on a virtual team
- Previous experience as a Service Cloud Administrator in an enterprise environment with Salesforce & Service cloud admin exams passed as a plus
- Proficient at managing/creating flows, validation rules & administering Omni-Channel flows • Strong understanding of case management configuration
- Basic understanding of operating in a controlled environment with strong change management practices
- Experience with Service Cloud Einstein is a plus
- Experience working with Copado or other dev ops tools are a bonus.
Top Skills
Salesforce
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