McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
Reporting to the VP of Solutions Delivery, the Director of CRM & Marketing Solutions will lead the strategic direction, innovation, and delivery of CRM solutions across McKesson Canada. This role is responsible for driving business transformation through technologies and AI, enabling scalable, intelligent, and customer-centric business processes. This is a role with strategic and delivery responsibilities. The Director will lead cross-functional initiatives and manage external delivery partners.
What You’ll DoStrategic Leadership & Innovation:
- Define and execute the CRM & Marketing technology strategy aligned with enterprise goals.
- Champion innovation through AI-driven solutions to optimize business processes and customer engagement.
- Lead the roadmap for CRM capabilities and implement solution delivery automation.
Stakeholder & Partner Engagement:
- Build strong relationships with stakeholders and product teams.
- Collaborate with external partners and act as liaison between technical teams and business stakeholders.
Technical Oversight & Governance:
- Provide technical direction for CRM & Marketing instances and integrations.
- Ensure compliance with enterprise standards and lead system audits and upgrades.
Leadership & Delivery:
- Manage delivery teams and partners, oversee sprint planning and execution.
- Guide architectural decisions and solution demonstrations.
Solution Delivery Automation & COE Development:
- Build and lead a Center of Excellence to drive standardization and innovation.
- Implement automation practices to enhance scalability and efficiency.
Complex Environment Navigation:
- Navigate complex enterprise environments and drive consensus across diverse stakeholder groups.
- Proven success in leading CRM strategy, architecture, and delivery.
- Deep expertise in Service Cloud, Marketing Cloud, and AI.
- Strong communication, stakeholder management, and cross-functional collaboration skills.
- Experience with Agile and Waterfall methodologies.
Degree or equivalent and typically requires 12+ years of
relevant experience and 4+ years of management experience.
Preferable Skills & Experience:
Experience building and leading a Center of Excellence.
Familiarity with solution delivery automation tools and practices.
Experience navigating complex enterprise environments.
Bachelor’s degree in Information Technology or related field.
10+ years of experience in IT, with 5+ years in Salesforce leadership roles.
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
Our Base Pay Range for this position
$124,800 - $208,000McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
Join us at McKesson!
