IT Infrastructure Engineer

The Kaleris IT Infrastructure Engineer is responsible for providing IT infrastructure support to customers using N4 software, both onsite and cloud-hosted. This role involves working with a variety of customers to assist with strategic planning, technical design, and implementation, including on-premises/cloud hosting design, firewall setup and configuration, security audits, health checks, network hardware and software, server sizing and maintenance (such as patch management and antivirus), and WAN/communication links. 

Responsibilities 

• Maintain and troubleshoot customer IT infrastructure via Managed Services, including network hardware and software, servers, disaster recovery, storage, WAN/communication links, and cloud hosting. 

• Design and maintain N4 on-premises and cloud environments for hosting N4 TOS software. 

• Monitor and diagnose N4 TOS infrastructure incidents impacting software and underlying systems. Consult and troubleshoot customer-reported issues

• with N4 TOS software and infrastructure environment. 

• Review and administer customer hardware/cloud setups and configurations. 

• Respond to and resolve customer issues in accordance with Service Level Agreements (SLAs). 

• Be on standby for critical P1 incidents, with availability to work weekends or shifts as required to support customers 24/7. 

Requirements

• Min 3 years of experience 

• Experience with server centralization, consolidation, and virtualization of servers, storage, and overall IT architecture. 

• Deep technical knowledge of current network hardware, protocols, and internet standards. 

• Strong understanding of underlying operating systems and their configurations. 

• Good understanding of database technologies, including scaling, redundancy, and backup. 

• Experience with network capacity planning, network security principles, and best practices. 

• Ability to conduct research into networking issues and products as required. 

• Excellent hardware troubleshooting experience. 

• Expertise/qualification in: 

• Load balancers 

• Clustering 

• Tomcat 

• Oracle 11g or 11g RAC, SQL, and MySQL databases 

• Red Hat Linux 5 

• RAID 

• Microsoft Server 2008 

• ActiveMQ 

• Microsoft SQL-Server 2012 

• JMS 

• Firewalls . 

Knowledge, Skills, and Abilities 

• Experience in the maritime or logistics industry is a significant plus. 

• Familiarity with Navis TOS is a big advantage. 

• Experience working in distributed virtual teams. 

• Demonstrates a positive attitude and strong work ethic. 

• Meticulous organizational and multitasking skills. 

• Excellent customer service and follow-up skills. 

• Ability to work well with others and follow instructions. 

• Multilingual capabilities are a plus.