IT Infrastructure (L2/Subject matter Expert)

Job Description: IT Infrastructure SME (L2 / Subject Matter Expert)

Work/Job Location: Work from Office – Perungudi, Chennai Tamil Nadu | Reliably commute or planning to relocate before starting work (Required)

Candidate Profile: Smart, Energetic, Responsible, should be fluent in English, Presentable, Management Skills, Dedicated, and with a clear employment background.

Qualification: Computer Science/Technology Graduates

Shift: Rotational Shift

Certification : CCNA and networking certifications

Responsibilities:

Infrastructure Management

• Manage Windows and Linux servers, including administration, patching, performance monitoring, and service availability.
  
• Manage Active Directory, Group Policies, DNS, DHCP, VPN, and related infrastructure services.
  
• Support network troubleshooting and coordinate with ISPs and infrastructure vendors.
  

Security Management

• Manage endpoint security, antivirus, EDR, DLP, MDM, email security, and security monitoring solutions.
  
• Review security alerts, investigate incidents, and coordinate remediation activities.
  
• Implement security hardening, vulnerability management, and patch compliance programs.
  

Compliance & Governance

• Implement and maintain Information Security Management System (ISMS) controls aligned with ISO 27001:2022 and HIPAA Security Rule requirements.
  
• Develop and maintain IT security policies, standards, SOPs, and operational procedures.
  
• Support risk assessments, compliance reviews, audits, and corrective action tracking.
  
• Manage IT-related compliance awareness programs and phishing simulations.
  

Backup, BCP & DR

• Manage backup operations, recovery testing, and restoration activities.
  
• Develop, maintain, and periodically test Business Continuity and Disaster Recovery procedures.
  
• Ensure backup compliance and recovery readiness.
  

Incident & Problem Management

• Handle L2/L3 escalations from Front Desk Engineers.
  
• Perform root cause analysis (RCA) for recurring incidents and critical outages.
  
• Lead major incident management and service restoration efforts.
  

Vendor & Project Coordination

• Coordinate with OEMs, ISPs, software vendors, and third-party service providers.
  
• Evaluate and recommend technology improvements, upgrades, and security enhancements.
  
• Support implementation of new IT infrastructure and security initiatives.
  

Reporting & Governance

• Review SLA performance and service metrics.
  
• Prepare monthly operational, security, compliance, and management reports.