Provide L2 infrastructure and security SME support: administer Windows/Linux servers, AD, DNS/DHCP/VPN, endpoint and email security, backup/BCP/DR, incident/RCA, compliance (ISO27001/HIPAA), vendor coordination, and operational reporting.
Job Description: IT Infrastructure SME (L2 /
Subject Matter Expert)
Work/Job Location: Work from
Office – Perungudi, Chennai Tamil Nadu | Reliably commute or planning to
relocate before starting work (Required)
Candidate Profile: Smart,
Energetic, Responsible, should be fluent in English, Presentable, Management
Skills, Dedicated, and with a clear employment background.
Qualification: Computer Science/Technology
Graduates
Shift: Rotational
Shift
Certification : CCNA and networking certifications
Responsibilities:
Infrastructure Management
- Manage Windows and Linux servers,
including administration, patching, performance monitoring, and service
availability.
- Manage Active Directory, Group
Policies, DNS, DHCP, VPN, and related infrastructure services.
- Support network troubleshooting
and coordinate with ISPs and infrastructure vendors.
Security Management
- Manage endpoint security,
antivirus, EDR, DLP, MDM, email security, and security monitoring
solutions.
- Review security alerts,
investigate incidents, and coordinate remediation activities.
- Implement security hardening,
vulnerability management, and patch compliance programs.
Compliance & Governance
- Implement and maintain Information
Security Management System (ISMS) controls aligned with ISO 27001:2022 and
HIPAA Security Rule requirements.
- Develop and maintain IT security
policies, standards, SOPs, and operational procedures.
- Support risk assessments,
compliance reviews, audits, and corrective action tracking.
- Manage IT-related compliance
awareness programs and phishing simulations.
Backup, BCP & DR
- Manage backup operations, recovery
testing, and restoration activities.
- Develop, maintain, and
periodically test Business Continuity and Disaster Recovery procedures.
- Ensure backup compliance and
recovery readiness.
Incident & Problem Management
- Handle L2/L3 escalations from
Front Desk Engineers.
- Perform root cause analysis (RCA)
for recurring incidents and critical outages.
- Lead major incident management and
service restoration efforts.
Vendor & Project Coordination
- Coordinate with OEMs, ISPs,
software vendors, and third-party service providers.
- Evaluate and recommend technology
improvements, upgrades, and security enhancements.
- Support implementation of new IT
infrastructure and security initiatives.
Reporting & Governance
- Review SLA performance and service
metrics.
- Prepare monthly operational,
security, compliance, and management reports.
Participate
in governance meetings and provide strategic recommendations for IT operations
and security improvements.
SRM Technologies Chennai, Tamil Nadu, IND Office
Chennai, India
SRM Technologies Chennai, Tamil Nadu, IND Office
Perungudi, Campus 1A, 5th Floor, RMZ Millenia Business Park, , , , Chennai, Tamil Nadu, India, 600096
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What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
