Job Characteristics: Monitors and controls a computer. Responds to and diagnoses problems through discussions with users. Includes problem recognition, research, isolation and resolution steps. Typically is able to resolve less complex problems immediately, while more complex problems are assigned to second level support, senior operator or supervisor. May involve use of problem management database and help desk systems. Specializations in this family includes (but are not limited to): Network, Print Services, Production Control, Data Center.
Education/Work Experience: Typically has a secondary diploma, or equivalent, and two to three years of experience. Proficiency with hardware and software support.
Independence Level/Reports to: Works under general supervision. Refers more complex problems to senior staff. Work regularly checked. Errors may cause some expense or delay. Normally reports to IS Manager.
