IT Quality Technology Lead Analyst – Vice President

The IT Quality Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.
Responsibilities:

• Performs functional, automation and regression testing and all Initiatives related to User Acceptance Testing (UAT) process and product rollout into production. The specialists will also work with technology project managers, UAT professionals and users to design and implement appropriate scripts/plans for an application testing strategy/approach.
• Responsibility:
• Conducts a broad range of complex process monitoring, product evaluation and audit assignments.
• Follows industry quality trends; applies to current environment as appropriate. Interacts with various levels of management; communicates technology level process changes.
• Ensures project standards and procedures exist, are fully / clearly documented and followed throughout the software development life cycle.
• Monitors products for conformance to standards; monitors processes for conformance to procedures; identifies risks; ensures annual organizational reviews of standards and procedures are conducted.
• Documents findings and performs root cause analyses. Recommends solutions and improvements to existing standards and procedures; collaborates with other areas in technology to develop new standards and procedures.
• Ensures all corrective actions are assigned, documented and completed.
• Verifies traceability in project work products.
• Gathers, maintains and reports on quality metrics.
• Acts as advisor and mentor for junior members of the team.
• Analyze requirements and Execute tests, document testing requirements and processes for all applications to ensure QA policies and standards are met.
• Performs other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 15+ years of experience in an IT Quality role. Ability to work independently or within groups on projects assigned
• Requires in-depth knowledge, understanding and analytical thought. Exhibits comprehensive knowledge of several areas within IT Quality and has a good understanding of the industry.
• Strong understanding of testing processes. In depth understanding of the Systems Development Lifecycle and solid experience in several phases of systems development, preferably in testing program management. Must demonstrate confidence in their abilities
• Good in writing MS SQL statements to verify results in DB (Backend verification).
• Strong expertise in Zephyr tool
• Experience in Agile delivery
• Experiences in change manage tools (Jenkins, Bit Bucket , ROD, JIRA)
• Experiences in Service Now – Incident management, Reporting, Problem Management, Configuration management.
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
  Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholder
• Should have strong application knowledge in PTS 2.0, Investments@citi, Reviews@citi
• Should have experience in Performance testing & Automation

Education:

• Bachelor’s/University degree, Master’s degree preferred

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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