IT Support Engineer II

This is a hybrid role. At Bluevine, we pride ourselves on our collaborative culture, which we believe is best maintained through in-person interactions and a vibrant office environment. All of our offices have reopened in accordance with local guidelines, and are following a hybrid model. In-office days will be determined by location and discipline.

ABOUT THE ROLE:

We are seeking an experienced IT Support Engineer II to join our growing IT team. In this role, you’ll collaborate with a talented, global group of professionals who are passionate about technology and open to fresh ideas and innovative solutions.

As an IT Support Engineer II, you will provide hands-on support to Bluevine employees, diagnosing hardware and software issues, resolving technical problems, and ensuring a seamless user experience. You will play a key role in maintaining strong relationships with internal stakeholders while contributing to major IT projects that enhance our infrastructure and support broader business initiatives.

The ideal candidate will bring deep knowledge of business IT systems, excellent troubleshooting abilities, strong time and project management skills, and outstanding interpersonal communication. Your success will be defined by your ability to resolve issues efficiently, contribute to process improvements, and deliver a high standard of service across the organization.

WHAT YOU'LL DO:

• Work closely with and support local and remote employees with tech needs
• Maintain all IT infrastructure 
• Conduct onboarding sessions for new hires based in your office location 
• Work closing with our security team to maintain a safe and secure environment for our end users and customers
• Support our IT team by processing helpdesk tickets, troubleshooting issues with end users, providing users accessories, etc. 
• Lead company projects outside of helpdesk tickets
• Become POC on multiple services used inside our environment
• Conduct training sessions on new applications for our end users

WHAT WE LOOK FOR:

• 3+ years Experience providing IT Support to employees (Startup experience is a bonus)
• 3+ years Experience supporting Mac and Windows systems (OS issues, updates, encryption, reading crash logs, system setup, etc)
• 1+ year(s) Experience supporting Video Conferencing and Phone Systems (Dialpad, Zoom, Google Meet)  
• Friendly and flexible - you will be the face of IT Support for our Bengaluru office
• Proactive and eager to provide support
• Organization skills
• Approachable and able to convey IT Topics in an inclusive way - this is a diverse environment with non-technical members
• Experience using Jira Service Management or like ticketing system to process requests
  

GOOD TO HAVE:

• Experience with JAMF and Intune for device management and provisioning
• Experience working with remote teams in multiple offices
• Corporate network experience (Meraki or similar)