IT Support Expert - Shape the Future with AI

Company Description
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
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Job Description
At Nexthink, we're on a mission to revolutionize IT support with Artificial Intelligence. Our vision? Turn IT from a cost center into a business enabler and radically boost employee productivity.
We're looking for a brilliant IT Support Expert who's ready to break the mold, challenge the status quo, and help us reimagine IT services with our cutting-edge AI products.
Your mission:

• Leverage your IT support experience to guide and advise our product teams.
• Act as a thought leader, championing Nexthink's strategy to transform IT services.
• Envision the future of IT service delivery in an AI-driven world.
• Test, validate, and shape innovative AI solutions.
• Supervise and train AI agents to deliver next-level support.
• Benchmark, experiment, and push the limits of what's possible.

Qualifications
Must-have:

• A mindset that challenges the status quo and constantly looks for ways to improve processes and ways of working.
• Strong interest and curiosity in Artificial Intelligence.
• 2+ years of experience as an L1 or L2 IT support technician.
• 2+ years in IT support coordination or leadership roles.
• Entrepreneurial and self-driven, with excellent problem-solving capabilities.
• Strong communicator who thrives with customers, engineers, and execs alike.
• Fluent in English (spoken & written).

Why Nexthink?
Because here, your ideas won't just be heard; they'll shape the future of IT support for millions of employees worldwide.
Ready to disrupt IT support with AI? Apply now.
Additional Information
We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.
With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees 'Nexthinkers' and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.
If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:

• Permanent Contract and a competitive compensation package.

• Health insurance through our partnership with ACKO, including OPD coverage for dental, vision, health check-ups, consultations, and pharmacy expenses.

• Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.

• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer). Plus, company-paid bank holidays (12), sick days (10-30), bereavement leave (5), and 3 days per year for volunteering.

• Free access to professional training platforms to explore your interests and enhance your skills.

• Stay covered against accidents, bodily injuries, and disabilities with our personal accident insurance policy, providing assurance with coverage up to three times your annual CTC.

• New mothers are entitled to up to 26 weeks of maternity leave, with the flexibility to use up to 8 weeks before the expected delivery and the remaining 18 weeks after. Birth fathers can take 6 weeks of paternity leave, while adoptive parents are eligible for 26 weeks of leave for mothers and 6 weeks for fathers.

• Under the Payment of Gratuity Act, receive gratuity at the rate of 15 days of basic pay for every completed year of service, provided you've been employed by the company for a minimum of 5 years. Gratuity is payable at retirement or resignation based on your last drawn basic pay.

• Bonuses for referring successful hires after three months of continuous employment.

Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.