Serve as an IVR functional consultant: create functional requirements and Visio call flows, perform automation testing (Cyara or similar), and execute smoke, integration, and regression testing for complex IVR/ACD systems (speech and DTMF). Communicate requirements to engineers and work on large projects involving contact-center voice components and self-service automation.
- IVR Functional Consultant
- Automation testing using Cyara or similar tools
- Creation of functional requirements based on business/client/end user needs
- Experience in technical writing
- Experience working on large/complex projects
- Ability to communicate with engineers on requirements and expected outcomes
- Familiarity with voice components and/or contact center practices/procedures
- IVR knowledge of call flows, automation, self service
- IVR, Complex ACD testing (both speech and DTMF)
- Smoke testing, System integration testing, regression testing
- Creation of Visio call flows, both detailed and high level based off User interface documentation
- IVR Functional Consultant
- Automation testing using Cyara or similar tools
- Creation of functional requirements based on business/client/end user needs
- Experience in technical writing
- Experience working on large/complex projects
- Ability to communicate with engineers on requirements and expected outcomes
- Familiarity with voice components and/or contact center practices/procedures
- IVR knowledge of call flows, automation, self service
- IVR, Complex ACD testing (both speech and DTMF)
- Smoke testing, System integration testing, regression testing
- Creation of Visio call flows, both detailed and high level based off User interface documentation
- IVR Functional Consultant
- Automation testing using Cyara or similar tools
- Creation of functional requirements based on business/client/end user needs
- Experience in technical writing
- Experience working on large/complex projects
- Ability to communicate with engineers on requirements and expected outcomes
- Familiarity with voice components and/or contact center practices/procedures
- IVR knowledge of call flows, automation, self service
- IVR, Complex ACD testing (both speech and DTMF)
- Smoke testing, System integration testing, regression testing
- Creation of Visio call flows, both detailed and high level based off User interface documentation
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
Zensar Technologies Chennai, Tamil Nadu, IND Office
1A, 9/1A, 2nd Floor, MGR Main Road, Kodandarama Nagar, Perungudi, Chennai, Tamil Nadu, India, 600096
Similar Jobs
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
The posting contains only company overview and benefits; no specific responsibilities listed. A Principal Engineer typically leads technical architecture, owns complex systems, mentors engineers, drives technical strategy, and collaborates cross-functionally to ensure delivery and quality.
Cloud • Information Technology • Productivity • Software • Automation
The role involves monitoring and resolving customer integration issues on the Boomi platform, troubleshooting errors, and maintaining customer relationships while providing technical support.
Top Skills:
As2BoomiEdiEdifactFlat FilesGraphQLGroovyJavaJavaScriptJSONMs SqlMySQLOftpPostgresPythonRestSftpSoapX12XML
Fintech • Professional Services • Consulting • Energy • Financial Services • Cybersecurity • Generative AI
Serve as the ledger Subject Matter Expert driving GL and sub-ledger integration, accounting treatments, ledger process mapping, reconciliations, controls and period-end close. Translate finance requirements into functional specifications, partner with technology on target ledger architecture, support audits and governance, mentor finance team members, and approve functional readiness for releases.
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
