WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.
Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.
We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.
WPP and our award-winning agencies work with most of the world's biggest companies and organisations – from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards.
Why we're hiring:
At WPP, technology is at the heart of everything we do, and it is WPP IT’s mission to enable everyone to collaborate, create and thrive. WPP IT is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP’s petabytes of data.
In this role you will be a member of the Maconomy Services Team assisting the business as usual team. Your role will grow as we further deploy and expand our Maconomy coverage both geographically and capability.
Reporting to the Maconomy Core Helpdesk Manager and managing Jira ticketing system. This is a great role to grow your Maconomy knowledge with hands-on experience and training available to you.
This is an exciting role working with the wider Maconomy Services team to provide an outstanding level of Maconomy support, development, compliance, governance, and security on a day-to-day basis and in support of Maconomy project deployments.
The Maconomy Services team provides the post go-live support, maintenance, and enhancement of the Maconomy solution that replaces some of our core technology and influences our ways of working for many of our colleagues at WPP.
This ERP programme will see Maconomy deployed across our global landscape to address the technology needs of Finance, Projects. The key to this programme is that technology is an enabler for change, it’s at the heart of what we do, but it’s not all of what we do. The people, process and compliance aspects of this programme are necessary to its success. You will help deliver that success on an ongoing basis for many years to come.
What you'll be doing:
- Manage the Jira ticketing system, ensuring it operates smoothly and efficiently.
- Managing the creation of project status, monthly reports, and deliverable reviews
- Assist with ad-hoc project requests as needed by project teams.
- Ability to write complex JQL queries to retrieve data from Jira and generate custom reports.
- Automation, and customer portal management.
- Promptly acknowledging JIRA tickets raised by OPCO key users or business users.
- Following up with users to obtain any additional information necessary for resolving issues.
- Sending the Required User Acceptance Testing (RUAT) information to relevant stakeholders.
- Creating custom filters and JIRA dashboards to enhance tracking and reporting of project progress.
What you'll need:
- Minimum of 2+ years’ experience working in complex global organisations as a Jira Admin.
- Bachelor’s degree in computer science, information technology, or a related field
- In-depth understanding of Jira's functionality, including workflows, dashboards, filters, and permissions.
- Previous experience in an IT support role or a similar capacity, providing user support for Jira.
- Capable of working with technical and non-technical users.
- Ability to document processes and create user guides for Jira.
- Experience in providing training and onboarding for new users on Jira best practices and features.
- Certifications in Jira administration or Atlassian products are highly desirable.
- Familiarity with other Atlassian products (Confluence, Bitbucket, etc.) is a plus.
- Ability to develop training materials and sessions.
- Strong organisational skills and time and task management.
- Ability to work independently.
- Creative solutioning and strong problem-solving skills with agility for fast and simple solutions.
- Excellent written and verbal communication skills.
Who you are:
You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.
You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.
You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.
What we'll give you:
Passionate, inspired people – We promote a culture of people that do extraordinary work.
Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?
#LI-Onsite
WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.
Please read our Privacy Notice (https://www.wpp.com/people/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide.
