Junior Associate

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a motivated Junior Collections Associate to join our Finance team. In this role, you will be responsible for recovering outstanding payments through professional customer engagement and maintaining accurate account documentation.

You will join a fast-paced, customer-centric team dedicated to maintaining healthy financial relationships and achieving excellence in debt recovery.

In this role, you will:

• Execute Collection Strategies: Conduct outbound and inbound calls to customers regarding overdue invoices, negotiate payment commitments, and follow up on broken promises to achieve monthly collection targets.

• Manage Customer Accounts: Provide accurate account information and payment options while documenting every interaction in the system to ensure data integrity and transparency.

• Ensure Service Excellence: Collaborate with senior team members to escalate complex cases and maintain high call quality and compliance standards in every interaction.

The ideal candidate will have:

• Foundational Experience: Entry-level or relevant experience in customer service, collections, or a professional office environment.

• Communication Expertise: Excellent verbal and written communication skills in English, with a proven ability to handle difficult conversations professionally and listen effectively to customer concerns.

• Technical Proficiency: Basic computer skills, including experience with Microsoft Excel and professional email writing.

• Operational Flexibility: A positive, team-oriented attitude and the willingness to work the United States shift (05:30 PM India Standard Time to 02:30 AM India Standard Time).

• Shift: United States Shift (05:30 PM India Standard Time to 02:30 AM India Standard Time).

• Competitive compensation and benefits aligned with experience.

• Comprehensive health, wellness, and retirement plans.

• Flexible work options to support work-life balance.

• Opportunities for continuous learning and professional growth.