The Key Account Manager is responsible for driving revenue growth through strategic brand relationships, managing accounts, and overseeing successful campaign delivery while ensuring customer satisfaction.
Role Summary
We’re hiring a Key Account Manager (KAM) to own strategic brand relationships end‑to‑end. You’ll drive revenue growth across assigned accounts, deliver high‑impact influencer campaigns on time, and be the go‑to partner for brand solutions. This is a hybrid role spanning account management, business development, brand strategy, campaign delivery, and customer success.
Responsibilities
- Account Management & Brand Growth
- Own a mapped book of enterprise & mid‑market accounts; build quarterly brand growth plans focused on increasing on‑platform spend (Famous & Amplify).
- Map annual/quarterly media plans and budget owners; align on category moments, new launches, and always‑on programs to expand wallet share.
- Identify expansion plays: additional product lines, markets, creator formats, licensing, Amplify add‑ons, and paid amplification; convert to multi‑quarter commitments.
- Run regular QBRs/MBRs with ROI stories, growth recommendations, and next‑quarter roadmaps aimed at spend uplift.
- Forecast renewals and expansions accurately in HubSpot; maintain immaculate notes and activity logs.
- Manage change requests, brand safety, compliance, and approvals; proactively unblock issues.
- Brand Solutions
- Translate business objectives into creator strategies, deliverables, budgets, and KPIs (reach, views, CPV/CPA, content rights, exclusivity, attribution windows).
- Prepare proposals with data‑backed shortlists, pricing, and timelines; align on scope and success metrics.
- Build ROI‑backed business cases to migrate off‑platform/agency budgets onto Famous & Amplify.
- Customer Success & Issue Resolution
- Act as first responder for brand issues; triage, resolve, and document RCAs and playbooks.
- Monitor response and resolution SLAs; escalate early when risks appear.
- Reporting & Insights
- Publish weekly/monthly scorecards (campaign health, creator performance, ROI, learnings).
- Partner with analytics to optimize creators, formats, sequencing, and paid amplification.
Requirements
- 3–7 years in account management / client servicing in marketing, media, or creator/influencer tech.
- Proven track record of growing revenue from existing accounts and delivering on‑time campaigns.
- Deep understanding of influencer workflows: creator discovery, pricing, briefs, approvals, rights/exclusivity, whitelisting, performance tracking, paid amplification.
- Strong stakeholder management, expectation setting, and executive communication.
- Project management across multiple parallel campaigns with tight timelines.
- Data‑driven; comfortable with dashboards, ROI analysis, and forecasting.
Good to Have
- Experience with beauty, FMCG, e‑commerce, fashion, gaming, or personal care verticals.
- Exposure to affiliate/attribution models, whitelisting, and content licensing.
- SaaS/marketplace familiarity and self‑serve brand workflows.
Success Metrics
- Wallet share growth: % increase in on‑platform spend (Famous & Amplify) per account QoQ.
- Revenue health: Net Revenue Retention (NRR) ≥ 110%; Renewal Rate ≥ 90%.
- Platform adoption: # campaigns/orders per month, % of brand budget executed on-platform, reduction in off‑platform leakage.
- Program scale: # of always‑on programs and multi‑quarter commitments per account; increase in average deal size.
- Operational excellence: On‑time launch/completion ≥ 95%; approval TAT within SLA; content velocity benchmarks met.
- Customer satisfaction: CSAT/NPS trending up; low escalation rate with fast RCA & fix.
Top Skills
Hubspot
Similar Jobs
Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
SailPoint is seeking a Senior Software Engineer to build Python SDKs and frameworks for their big data platform. Responsibilities include designing, delivering, and testing backend services while collaborating with teammates and engaging in product demos and customer support.
Top Skills:
AWSDockerEksGrafanaJIRAKafkaKibanaNoSQLPrometheusPythonRedisSQL
Artificial Intelligence • Hardware • Information Technology • Security • Software • Cybersecurity • Big Data Analytics
The Strategic Territory Director will develop sales strategies in India, oversee the sales lifecycle, manage customer relationships, and conduct market analysis for growth.
Top Skills:
CRMManetRf NetworkingTactical Radio TechnologiesWireless Communications
Cloud • Information Technology • Productivity • Software • Automation
Design and manage AWS database solutions including MySQL and PostgreSQL, monitoring performance, ensuring high availability, and implementing backup strategies.
Top Skills:
Aurora MysqlAWSCloudwatchLinuxMongoDBMySQLPostgresRdsRds Mariadb
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
