Manage key customer accounts by developing relationships, negotiating solutions, and ensuring customer satisfaction. Collaborate with stakeholders for account planning and support sales team with training and revenue opportunities.
Key Account Manager
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Develop (farming), expend (hunting), negotiate, and manage product/service offering with a select customer accounts and nurture those key relationship overtime thru the key account planning
Location: Gurgaon/Delhi/Rajasthan/Bangalore/Pune
Strategic Account Management
- Manage the key Account Planning
- Develop trusted relationships with a portfolio of major clients to ensure they do not turn to competition
- Develop, implement and steer macro action plan that guides the activities to be undertaken with the customers
- Expand the relationships with existing customers by continuously proposing and negotiating solutions that meet their needs and requirements
- In collaboration with the Category Manager, identify growth opportunities through the Product Screen process and initiate co-construction, leading to new sales that will turn into long-lasting relationships
- Steer the business and negotiate the correct solution is taken and delivered to the customer
Operations
- In collaboration with stakeholders, define and communicate monthly guidelines/expected activities for members of the Sales Team visiting point of key account point of sales.
- Steer the business and ensure the correct solution is delivered to customers in a timely manner
- Serve as contact point for key customers and internal teams
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Prepare regular customer analysis to internal and external stakeholders using key account metrics/process
- Support your team members with coaching, training, and identifying revenue opportunities
KEY EXPERIENCES IN:
- Managing several customers (Account Management)
- Selling solution to customers (Negotiating)
- Multi-tasking (Adaptability)
- Working with CRM (Salesforce “Engage”) ((Customer Relationship Management)
Top Skills
Salesforce
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