KYC Operations Senior Manager (Quality)

KYC Operations Senior Manager Operations, Quality - C13

Job Description

We are actively seeking highly skilled and dedicated Senior Manager Operations to lead our Quality and KYC Operations efforts. This pivotal role is responsible for upholding the highest standards of quality across our operational processes, ensuring compliance, minimizing errors, and driving continuous improvement, with a particular focus on Anti-Money Laundering (AML) monitoring, governance, and regulatory reporting. The overall objective of this role is to drive the development and management of a dedicated internal KYC (Know Your Client) program at Citi. Requires in-depth understanding of how areas collectively integrate within the subfunction as well as coordinate and contribute to the objectives of the function and overall business. Requires good analytical skills to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Requires attention to detail when making judgments and recommendations based on the analysis of information.

Responsibilities:

• Provide senior leadership and oversight to the KYC Operations/Quality teams, acting as the primary point of escalation for the team and its stakeholders. Manage and oversee the Quality Assurance and Control functions for banking operations, ensuring operational integrity and regulatory compliance.
• Serve as a key contributor to the Global KYC strategy, partnering with global management to design and implement a target operating model across people, process, and technology.
• Represent the KYC function in senior management discussions and key stakeholder meetings across business, compliance, and operations, fostering strong cross-functional relationships.
• Ensure robust governance of all tasks and processes, driving compliance with internal AML/KYC policies and external laws and regulations.
• Partner with global Compliance and KYC teams to interpret and implement new Anti-Money Laundering (AML) policies, developing consistent and standardized global processes.
• Drive a culture of continuous improvement by leading transformation projects, process re-engineering, and system enhancements to strengthen the control environment and increase operational efficiency.
• Champion the integration and utilization of Artificial Intelligence (AI) to enhance the effectiveness and efficiency of KYC and AML monitoring processes.
• Appropriately assess risk in all business decisions, with particular consideration for the firm's reputation and the safeguarding of its clients and assets, while transparently managing and reporting control issues.
• Develop and manage the ongoing KYC training plan to enhance staff knowledge; assume a formal leadership role in coaching and training team members.
• Manage the KYC Operations project book of work, including strategic program rollouts, and assess the operational impact of technology and policy changes.
• Act as a Subject Matter Expert (SME) on complex KYC/AML matters, providing authoritative guidance to senior stakeholders, team members, and in exception handling scenarios.
• Serve as the central point of coordination for vendor strategy and manage all third-party interactions related to the KYC function.
• Drive efficiencies through the strategic utilization of low-cost centers for data management and by establishing best-in-class risk management practices for a robust processing environment.
• Operate with a high degree of autonomy, exercising independent judgment and latitude to resolve complex problems and evaluate variable issues with substantial potential impact.

Qualifications:

• 15+ years of experience in KYC/AML process, compliance, operations, risk & control functions but also able to work independently, with exceptional written and verbal communication skills
• Ability to manage multiple stakeholders across levels, businesses, and geographies
• Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment
• Capable of multitasking and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile
• Proficient in handling urgent and escalation cases and manage internal team expectations
• Proficient in Microsoft Office Applications
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor's degree/University degree or equivalent experience (CA or MBA preferred)
• CAMS Certification preferred

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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