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Photon

L1 Engineer - JIRA/Confluence - Bangalore

Reposted 2 Months Ago
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In-Office
Chennai, Tamil Nadu, IND
Entry level
In-Office
Chennai, Tamil Nadu, IND
Entry level
Provide L1 application support: accept, log, classify, troubleshoot and document service tickets using tools like ServiceNow, JIRA, PagerDuty, and escalate to appropriate teams. Support operates 24/7 and requires shift work, strong communication, organization, and multitasking.
The summary above was generated by AI

- Being able to use applications like ServiceNow / Slack / MS Office/JIRA/Pagerduty

- Accept & registers Service Calls/ Tickets
- Classify Service Calls/ Tickets according to the specified options (L1, L2 & L3)
- Collecting and documenting relevant data related to nature of issues 
- Troubleshooting reported issues and routing tickets to appropriate groups
- Possess excellent communication and organizational skills, along with excellent interpersonal skills. 
- Have demonstrated abilities to multi-task, including solid time management skills. 
- This role provides L1 support to Technology Support team members, engaging in application technical support and escalation when required.
- Shifts and/ or unusual hours are required to accommodate the needs of the business

Looking for 24/7 support team.

Photon Chennai, Tamil Nadu, IND Office

DLF IT Park 1/124 Mount Poonamallee Road Sivaji Gardens Manapakkam , Chennai, India, 600089

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