Photon Logo

Photon

L1 Engineer - JIRA/Confluence - Bangalore

Posted 2 Days Ago
Be an Early Applicant
In-Office
Chennai, Tamil Nadu, IND
Entry level
In-Office
Chennai, Tamil Nadu, IND
Entry level
Provide L1 application support: accept, log, classify, troubleshoot and document service tickets using tools like ServiceNow, JIRA, PagerDuty, and escalate to appropriate teams. Support operates 24/7 and requires shift work, strong communication, organization, and multitasking.
The summary above was generated by AI

- Being able to use applications like ServiceNow / Slack / MS Office/JIRA/Pagerduty

- Accept & registers Service Calls/ Tickets
- Classify Service Calls/ Tickets according to the specified options (L1, L2 & L3)
- Collecting and documenting relevant data related to nature of issues 
- Troubleshooting reported issues and routing tickets to appropriate groups
- Possess excellent communication and organizational skills, along with excellent interpersonal skills. 
- Have demonstrated abilities to multi-task, including solid time management skills. 
- This role provides L1 support to Technology Support team members, engaging in application technical support and escalation when required.
- Shifts and/ or unusual hours are required to accommodate the needs of the business

Looking for 24/7 support team.

Photon Chennai, Tamil Nadu, IND Office

DLF IT Park 1/124 Mount Poonamallee Road Sivaji Gardens Manapakkam , Chennai, India, 600089

Similar Jobs

Capco Logo
Capco

Back-end Engineer

12 Hours Ago
Hybrid
Chennai, Tamil Nadu, IND
Senior level
Senior level
Fintech • Professional Services • Consulting • Energy • Financial Services • Cybersecurity • Generative AI
The Java Backend Developer will implement change requests, design and build new features, ensure high code quality, and maintain documentation, while working in an agile team environment.
Top Skills: CucumberDockerFortifyGitlabIntellijJava 17Java 8JenkinsJSONJunitKubernetesMavenMockitoNexusiqOraclePlsqlRestSonarqubeSpringSpring BootSwaggerWiremockXML
Capco Logo
Capco

Java Full-stack Engineer

12 Hours Ago
Hybrid
Chennai, Tamil Nadu, IND
Senior level
Senior level
Fintech • Professional Services • Consulting • Energy • Financial Services • Cybersecurity • Generative AI
Responsible for full stack development, managing production environments, designing applications, developing APIs, and ensuring stability and resilience in IT operations.
Top Skills: Angular 7 And HigherBashDynatraceGitlabciGrafanaJava 8 And HigherJenkinsKubernetesOpenshiftOraclePostgrePrometheusPythonSpring BatchSpring Boot
Cloudflare Logo
Cloudflare

Country Director, India

12 Hours Ago
Remote or Hybrid
India
Expert/Leader
Expert/Leader
Cloud • Information Technology • Security • Software • Cybersecurity
The Country Director will lead Cloudflare's operations in SAARC, driving revenue growth, customer service, and team effectiveness while collaborating across functions in the region.

What you need to know about the Chennai Tech Scene

To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account