Provide L1, 24/7 support for web applications and infrastructure following ITIL practices. Troubleshoot issues, manage ticketing and escalations, generate service reports, and monitor Azure/server alerts.
Qualifications:
Proven experience in a 24/7 support model.
Understanding of ITIL frameworks and best practices.
Knowledge of SQL is advantageous.
Experience troubleshooting web applications.
Familiarity with reporting tools and generating service-related reports.
Hands-on experience with ticketing systems (e.g. Servicedesk).
Experience in managing escalation processes effectively.
Familiarity with cloud monitoring tools, especially Azure, and understanding of server alert mechanisms.
Photon Chennai, Tamil Nadu, IND Office
DLF IT Park 1/124 Mount Poonamallee Road Sivaji Gardens Manapakkam , Chennai, India, 600089
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What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
