Rackspace Technology
L2 Azure Infrastructure Specialist - Immediate joiner preferred
Be an Early Applicant
Provide 24×7 technical support for Azure infrastructure, manage issues, mentor L1 engineers, and collaborate with teams to enhance deployment reliability.
Job Title: L2 Technical IT Engineer – Azure Infrastructure Specialist
Role Overview
We are looking for a skilled and proactive L2 Azure Infrastructure Support Engineer to join our Cloud Platform Support Team. This role involves providing 24×7 technical support in a rotating shift model for offshore customers, focusing on Azure-related infrastructure issues. The ideal candidate will have strong hands-on experience with Azure services, a collaborative mindset, and the ability to guide L1 engineers while engaging in technical discussions with customers.
Key Responsibilities
· Act as the main escalation point for Azure infrastructure issues, ensuring fast and effective resolution
· Collaborate with customer engineering teams to provide best practices and improve deployment reliability and cost efficiency.
· Write and modify basic Terraform scripts to support infrastructure automation.
· Work closely with Lead Engineers, Delivery Leads, and offshore support teams in a matrixed environment to ensure seamless service delivery.
· Provide technical guidance and mentorship to L1 support engineers.
· Translate complex technical issues into clear, actionable insights for non-technical stakeholders and leadership.
· Provide detailed incident and root-cause analysis reports for Azure infrastructure issues.
Technical Expertise
· Azure Cloud Services
· Compute: VMs, VM Scale Sets, Availability Sets, Host Groups, Container Apps, Container Registries
· Networking: VWAN, Application Gateway, Front Door, Load Balancer, Firewall, ExpressRoute, VPN Gateway, NSGs, VNets, DNS Zones, Private Endpoints
· Storage & Databases: Storage Accounts, Backup Vaults, Managed Instances, SQL Servers, Cosmos DB
· Application Services: App Services, Service Bus, Logic Apps, Function Apps
· Identity & Security: Azure AD, Domain Services, Action Rules, Prometheus Rule Groups, Grafana Dashboards, Action Groups, Alerts, Web Tests
· Advanced Services: Azure Kubernetes Service (AKS) – configuration, provisioning, scaling, and troubleshooting
· Infrastructure Automation
· Working knowledge in Terraform for infrastructure provisioning and automation
· Familiarity with Azure DevOps and infrastructure pipelines
· Monitoring & Observability
· Strong experience with Azure Monitor and alert tuning
· Proactive troubleshooting and performance optimization
· Security & Compliance
· Monitor and manage application secret expirations
· Apply OS patches to address vulnerabilities and ensure compliance (e.g., GDPR)
· VM & OS Management
· Manage VM performance (CPU, memory, file system)
· Troubleshoot network connectivity issues
· Implement and schedule OS patching using cloud-native tools
· Configure OS settings (DHCP, DNS, RDP)
· Manage backup and recovery using Azure-native tools
· Vendor Coordination
· Liaise with vendors for escalations and support to resolve critical issues
Qualifications
· Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent professional experience)
· Experience: Minimum 4+ years of hands-on experience with Azure cloud services in technical support or engineering role
· Certifications (Preferred): Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Azure Solutions Architect Expert
· Skills: Deep understanding of cloud infrastructure, automation, observability, and security best practices
· Excellent verbal and written communication skills
Top Skills
Azure Cloud Services
Azure Devops
Azure Kubernetes Service
Azure Monitor
Grafana
Terraform
Similar Jobs
.jpg)
AdTech • Cloud • Marketing Tech • Productivity • Software • Analytics • Automation
The Drupal Engineer will design and implement demo solutions, enhance demo environments, collaborate with teams, and manage demo builds while utilizing extensive technical expertise.
Top Skills:
Amazon Web ServicesCSSDrupal 10GitHTMLJavaScriptPHP
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Design and develop scalable software components, collaborate on requirements, build user experiences, integrate automated testing, and ensure product quality.
Top Skills:
AngularJavaJunitPythonReactSeleniumTestngVue
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Manager, Architecture will lead Platform Architects in the APAC region, providing strategic guidance and driving customer transformation through architecture design and best practices.
Top Skills:
Agile FrameworksAISaaSServicenow
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
