Lead Client Servicing Associate

Job Summary: 

Lead Client Servicing Associates are responsible for delivering top-notch operational support and fostering strong relationships with Clearwater's global clients. They excel in addressing inquiries related to investment and accounting matters, serving as a vital link between clients and internal teams. These Lead Associates play a pivotal role in delivering prompt, precise, and comprehensive responses to client queries, with the ultimate objective of efficiently resolving a substantial number of issues while ensuring that clients become enthusiastic advocates of Clearwater. 

Responsibilities: 

• Manage client inquiries & requests on various topics across investment accounting, asset classes and financial markets. 
• Deliver timely and accurate information regarding Financial Statements & Analytics Reporting. 
• Complete operational tasks such as account set up, client lockdowns, compliance, reconciliation validation. 
• Collaborate directly with clients to build valuable relationships and enhance their experience as a Clearwater user. 
• Validate investment data against available third-party market data sources and show proficiency in proprietary internal tools for reconciling investment transactions. 
• Effectively navigates through knowledge base and documentation, using internal tools and resources to proactively solve client queries and problems. 
• Manage workflow based on productivity and quality metrics; organizing your day to prioritize high importance or critical work. 
• Take on a variety of team and client related, long-term projects that may involve collaboration with other internal teams. 
• Deal with some of the more complex client queries. 
• Assist in training, developing, and coaching more junior staff members, and conduct oversight on their work. 

Required Skills: 

• Strong understanding of investment accounting, financial statements, amortization, interest income, and other accounting concepts. 
• Familiarity with the core offering of Accounting, Compliance, Risk, and Performance reports. 
• Intermediate understanding of fixed income and equity investments; a basic knowledge of alternative security types preferred. 
• Prior experience in finance and/or accounting. 
• Strong computer skills, including proficiency in Microsoft Office.  

• Excellent attention to detail and strong documentation skills.  
• Outstanding verbal and written communication skills.  
• Strong organizational and interpersonal skills. 
• Exceptional problem-solving abilities.  

Education and Experience:   

• Bachelor’s degree or higher in Accounting or Financial/Business-related field.  
• 3+ years of relevant experience.

What we offer:

• Business casual atmosphere.
• Team focused culture that promotes innovation and ownership.
• Access to cutting edge investment reporting technology and expertise.
• Continual learning, professional development, and career progression including international mobility opportunities.
• A vast range of social and volunteering events.
• Competitive salary and benefits package; including Clearwater stock (RSUs), health and dental insurance, gym discounts, pension, and employee discount platform.
• Employee Stock Purchase Plan (ESPP).
• 3 weeks ‘work from anywhere’.