Lead Cloud Systems Engineer

Bounteous x Accolite is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today’s complex challenges and tomorrow’s opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing.

Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 4,000+ expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success.

Founded in 2003 in Chicago, Bounteous is a leading digital experience consultancy that co-innovates with the world's most ambitious brands to create transformative digital experiences. With services in Strategy, Experience Design, Technology, Analytics and Insight, and Marketing, Bounteous elevates brand experiences through technology partnerships and drives superior client outcomes. For more information, please visit www.bounteous.com

Our India based Managed Services team is looking for a Lead Systems Engineer who can craft and maintain flexible systems that meet the needs of our clients, both internally and externally. You will help to support the operation of a market-leading eCommerce and Digital Presence infrastructure.

Information Security Responsibilities

• Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
• Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
• Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
• Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information

Job Location

• Offsite Location: CHENNAI ONLY. OTHERS PLEASE DONT APPLY
• This job demands to commute to office on a regular basis. WFH will not be provided.
• Should be flexible to work in rotational shift (24/7)

ROLE AND RESPONSIBILITIES:

• 8-10 years of Work experience on Infrastructure & Cloud services viz., AWS, Azure
• Maintaining the good standing of the server infrastructure. We are responsible for many Windows and Linux servers and an increasing investment in serverless technologies. 
• Support and maintenance of systems and infrastructure environments managed for our clients. 
• Working knowledge of ITIL processes (incident, change and problem management) and ITSM ticketing systems is a plus. 
• Incident Management – Provide timely response to disruption of service and restoration of service ensuring proper documentation in ticketing system. 
• Change Management – prepare proper ticket documentation, implementation and rollback plans to successfully implement changes to the client’s environments. 
• Problem Management – participate in working sessions and work to permanently resolve recurring and critical incidents. 
• Helping to research and develop new infrastructure technologies and approaches as they emerge. 
• Supporting several platforms at the server / service level. This at times includes eCommerce platforms, Content Management Platforms, Data integration, and custom systems. 
• Performing routine tasks related to the infrastructure of our clients’ systems. 
• Monitoring for and responding to anomalies within our infrastructure, including on-call rotation as part of a larger team. 
• Helping to design and improve our monitoring and reporting. 
• Developing and maintaining automation for provisioning and deployment of the server infrastructure. 
• Working closely with platform developers to solve their infrastructure-related issues, and mentoring others in understanding implications and limitations of the technology. 
• Troubleshooting incidents and problems in platforms we support. 
• Participates in an on call rotation calendar to ensure effective 7 x 24 x 365 coverage

PREFERRED QUALIFICATIONS:

• Experience improving workflow (reducing/optimizing tasks) 
• Knowledge in deploying and maintaining cloud technologies as part of larger systems 
• Understanding of security implications of architecture decisions 
• Practical knowledge of common Azure and Amazon Web Services (AWS) services and practices

BENEFICIAL SKILLS:

• ITIL certification; experience working in an ITIL shop 
• Exposure to load testing, pen testing, and providing security for cloud resources 
• Administering and using monitoring tools (NewRelic, Datadog, Splunk, Sumologic, etc) to troubleshoot issues
• Other cloud platforms, such as Google Cloud

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Research shows that women and other underrepresented groups apply only if they meet 100% of the criteria of a job posting. If you have passion and intelligence, and possess a technical knack (even if you’re missing some of the above), we encourage you to apply.

Bounteous x Accolite is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous x Accolite. Bounteous x Accolite does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.

In addition, you have the opportunity to participate in several Team Member Networks, sometimes referred to as employee resource groups (ERGs), that host space with individuals with shared identities, interests, and passions. Our Team Member Networks celebrate communities of color, life as a working parent or caregiver, the 2SLGBTQIA+ community, wellbeing, and more. Regardless of your respective identity, there are various avenues we involve team members in the Bounteous x Accolite community.

Bounteous x Accolite is willing to sponsor eligible candidates for employment visas.