Lead Commercial Loan Servicing Representative

About this role:
Wells Fargo is seeking a Lead Commercial Loan Servicing Representative.
In this role, you will:

• Provide training and guidance to less experienced Commercial Loan Servicing representatives in interpreting and understanding complex policies as well as managing cross group projects
• Research, respond to and resolve complex inquiries
• Train others on complex loan agency inquiries and servicing language in loan documentation and interpretation, as well as an understanding of financial services and customer support
• Coordinate and reconcile all loan advances and payments with member banks and customers and books letters of credit
• Support loan trading and assignments
• Prioritize work and provide day to day work leadership and mentorship to the support team
• Lead or contribute to customer issue resolutions that require coordination amongst various teams
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 6+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Bachelor's degree in finance, Accounting, Business Administration, or related field.
• Minimum 6 months of experience in loan operations, 6 months in loan servicing, 6 months in lending processes.

Job Expectations:

• Ensure accurate and timely processing of loan transactions, including funding, booking, and servicing.
• Review and validate loan documentation for completeness and compliance.
• Manage Service Requests (SRs) within agreed SLAs and ensure quality checks before closure.
• Collaborate with internal teams (Collateral, QC, DA) to resolve discrepancies and ensure smooth workflow.
• Maintain accurate records and regularly update shared drives and systems.
• Identify process gaps and recommend improvements for efficiency and risk mitigation.
• Adhere to all regulatory and internal compliance requirements.
• Act as a subject matter expert for Agency and Member loan processes and assist in training new team members.
• Experience in trade settlements and familiarity with settlement timelines and processes.
• Strong understanding of loan documentation, collateral management, and regulatory compliance.
• Proficiency in loan management systems and MS Office (Excel, Word, Outlook).
• Excellent analytical and problem-solving skills with attention to detail.
• Strong communication and stakeholder management skills.
• Ability to work under tight deadlines and manage multiple priorities.
• Knowledge of Agency and Member loan processes preferred.

Posting End Date:
30 Jan 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
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Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
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b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.