Lead - Data Analytics

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Device42, a Freshworks company is the most trusted, advanced, and complete full-stack agentless discovery, dependency mapping, CMDB and IT Asset Management platform for Hybrid Cloud.

Job Description

We are looking for a technical, highly motivated and dynamic IT Product Information & Lead Research Analyst to play a key role in our growing team. This hands-on position is ideal for a self-starter who enjoys research, data curation, and taxonomy design, with a unique opportunity to transition into a leadership role as the team expands. The team is responsible for building and maintaining a comprehensive, accurate, and curated product catalog of all software and hardware technology products sold and deployed globally.

The Lead Product Research Analyst will be responsible for:

• Lead and coach a team of research analysts working on technology data mining and curation.
• Conduct research on technology data/content about software and hardware products, including vendors, manufacturers, product suites, lifecycle data
• Collect, analyze, and curate information to enrich our technology catalog, ensuring accuracy and consistency
• Oversee the maintenance of a technology data catalog, ensuring comprehensive and up-to-date content
• Design and manage taxonomies for software and hardware products.
• Develop and enforce rules for normalizing and mapping data between source systems
• Define and implement end-to-end research workflows, including methodologies, training programs, and quality control measures.
• Respond to customer and internal requests to enrich catalog content and resolve content-related issues promptly.
• Act as the subject matter expert (SME) on technology data, working directly with customers and partners to address data-related issues and enhancement requests.
• Collaborate with internal stakeholders, including engineers and product teams, to translate business requirements into new data offerings and features.

Qualifications

• Bachelor’s degree in computer science, engineering, data management or related field
• Experience with Master Data Management or Product Information Management platforms
• Proficiency in writing regular expressions (Regex) - required
• Familiarity with database tools, data entry systems, and processes.
• In-depth, subject matter expertise-level understanding of how software is named, titled, and released by commercial and open-source teams, including EOL and vulnerability disclosures.
• Strong background in researching and managing technical content, with an eye for detail.
• Ability to identify gaps in data and develop proactive plans to close them.
• Experience in designing and managing taxonomies for technical products.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.