Lead Developer – ServiceNow CMDB

Key Responsibilities

• Lead the implementation of CSDM-aligned CMDB architecture across Foundational, Design, Manage Technical Services, and Sell/Consume domains
• Lead ServiceNow Discovery, Service Mapping, and IRE strategy
• Ensure accurate modeling of Business Applications, Services, Service Offerings, and Infrastructure CIs
• Oversee integrations with cloud platforms, monitoring tools, asset systems, and third-party applications
• Guide troubleshooting of complex Discovery, IRE, and data reconciliation issues

• Lead hands-on development using Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer
• Review designs and code to ensure performance, scalability, and upgrade-safe development
• Define best practices for custom CMDB tables, attributes, and configurations
• Mentor and guide junior developers and CMDB administrators

• Enable impact analysis, change risk assessment, and root cause analysis
• Partner with ITOM teams to ensure end-to-end service visibility and dependency mapping

• Lead discussions with architects, process owners, and business stakeholders
• Provide CSDM training, documentation, and governance guidance
• Support audits, compliance, and enterprise governance requirements

• Define and govern CI classes, relationships, attributes, including OT/IoT CI modeling

• Own and continuously improve CMDB Health KPIs (Completeness, Correctness, Compliance)
• Manage CMDB Workspace developments, normalization, and deduplication initiatives
• Manage the DCM (Data Content Manager) application to improve the data quality of CMDB.

Required Skills & Experience

• A minimum of 5+ years of ServiceNow Development experience in ServiceNow Modules (ServiceNow ITSM, HAM, SAM, Discovery, CMDB/CSDM, Service Mapping)

• Must have active CIS-Data Foundations, CIS-Discovery, CIS-Service Mapping ServiceNow certifications. Addition certifications like CIS-EM, CIS-HAM, CIS-SAM certification are an added advantage.

• Solid understanding of IT infrastructure including servers, networks, databases, applications, and CSDM-aligned architecture
• Hands-on experience with Discovery, Service Mapping, Identification and Reconciliation Engine (IRE), and CMDB Health
• Experience with ServiceNow integrations using REST, SOAP, Web Services, and MID Server
• Experience working with Import Sets, Transform Maps, middleware, and discovery technologies, and data formats such as JSON and XML
• Experience in design and development across the full SDLC, including Domain Separation, and configuring workflows, forms, scripts, and underlying logic using scrum and agile methodologies.
• Strong troubleshooting and root-cause analysis skills
• Strong knowledge of ITIL processes with ITIL v4 best practices
• Exceptional Interpersonal Skills & Ability to work independently and with a team
• Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and teamwork.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/