Company Description
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.
Job Description
Job Role:
Job Summary:
The Analytics Insights Lead is responsible for leveraging data to generate actionable insights that drive strategic business decisions. This role involves designing, managing, and implementing advanced analytics solutions, collaborating with cross-functional teams, and fostering a data driven culture across the organization.
Key Responsibilities:
1. Data Analysis & Insights
o Conduct advanced analyses to identify trends, opportunities, and risks.
o Deliver actionable recommendations to improve business performance and customer outcomes.
o Develop predictive models and dashboards to monitor KPIs.
o Understand how customer success business works and should have worked on retention analytics
2. Strategic Collaboration
o Work closely with leadership to understand business goals and align analytics initiatives.
o Partner with cross-functional teams (e.g., Sales, Marketing, Operations) to translate data insights into strategies. o Lead discussions to integrate insights into decision-making processes.
3. Data Management & Visualization
o Design and maintain intuitive dashboards and reports using tools like Tableau, Power BI, or Looker.
o Ensure data accuracy and integrity through rigorous quality checks.
o Develop storytelling frameworks to present complex data in a simple and compelling manner.
4. Innovation & Process Improvement
o Identify opportunities to enhance analytics capabilities with emerging tools and technologies.
o Streamline data pipelines and processes for improved efficiency and scalability.
Qualifications
• 5+ years of experience in data analytics, data science, or related roles
• Proven track record of delivering insights that drive business results.
Soft Skills:
• Strong analytical mindset with excellent problem-solving skills.
•Exceptional communication and storytelling abilities to present data-driven insights to non technical audiences.
• Ability to manage multiple projects, prioritize tasks, and meet deadlines
Additional Information
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
Freshworks Chennai, Tamil Nadu, IND Office
Global Infocity, Block B 40 MGR Road, Chennai, India, 600 096
