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CLSA

Lead Support Analyst, FICC and EQD Applications, Information Technology

Job Posted 5 Days Ago Reposted 5 Days Ago
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In-Office
Pune, Maharashtra
Senior level
In-Office
Pune, Maharashtra
Senior level
The Lead Support Analyst provides functional support for Calypso, manages change requests, monitors systems, leads projects related to deployment, and handles incident management in a Front or Middle Office environment.
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Key Areas of Responsibilities

  • Provide functional support on Calypso and other in-house systems to user
  • Maintain documentation on operational procedures and technical environment configuration
  • Manage change requests from development and infrastructure teams and other configuration changes
  • Incident escalation and management
  • Configure system monitoring rules and respond to monitoring alerts
  • Perform BCP drills and help with IT security and audit review
  • Leads projects related to new system and server deployment
  • Other tasks as directed by the manager

Requirements

  • 6-12 years of experience in system support of Calypso or similar systems for Equity Derivatives or FICC products in a Front or Middle Office environment
  • Good knowledge of SQL
  • Proficiency in Windows and Linux server commands and shell scripts
  • Good understanding of server and network infrastructure
  • Proven problem-solving and analytical skills
  • Good communication skills
  • Very strong attention to details
  • Able to work under pressure
  • Willing to work on shifts and take turns to work on weekend

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Top Skills

Calypso
Linux
Shell Scripts
SQL
Windows

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