Lead - Technical Program Manager

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

As a Project Manager with 7 to 10 years of experience, you will play a pivotal role in leading and delivering successful projects from initiation to completion. Your expertise in project management methodologies, team leadership, and problem-solving skills will be instrumental in driving efficiency, meeting deadlines, and ensuring the highest quality outcomes.
 

Responsibilities: 

• Project Planning: Collaborate with stakeholders to define project scope, objectives, and deliverables. Develop comprehensive project plans, including timelines, milestones, and resource allocation, to ensure successful project execution.

• Team Player: Work with cross-functional project teams, fostering a collaborative and productive work environment. Clearly communicate project goals, roles, and responsibilities to team members.

• Project Tracking and Monitoring: Responsible for tracking tasks and timelines and driving the project forward. Track progress and communicate updates to the project team and stakeholders. 

• Risk Management: Identify potential risks and challenges that could impact project success. Implement effective risk mitigation strategies to ensure projects stay on track.

• Communication: Maintain clear and consistent communication with project stakeholders, providing regular status updates, progress reports, and addressing any issues or concerns promptly.

• Quality Assurance: Ensure all project deliverables meet the highest quality standards. Conduct thorough testing and review processes to validate project outcomes.

• Change Management: Handle project changes and scope adjustments, assessing their impact on project timelines and resources. Implement change management procedures to minimize disruptions.

• Project Documentation: Maintain accurate and up-to-date project documentation, including project plans, schedules, and meeting records. 

• Client Support: Work closely with senior project managers to build strong client relationships, understand client needs, and address inquiries or concerns promptly.

• Continuous Improvement: Analyze project performance and outcomes to identify areas for improvement. Utilize lessons learned to enhance future project planning and execution.

• Proven track record of successfully managing and delivering projects in IT, SaaS companies to business stakeholders 

• 7 to 10 years of experience in project management, with a focus on leading cross-functional teams

• Experience managing ERP / large business applications implementation end to end

• Experience in managing AI based programs and implementations

• In-depth knowledge of project management methodologies (e.g., Agile, Waterfall) and tools (e.g., Microsoft Project, Jira).

• Strong communication skills - both oral and written 

• Strong problem-solving skills and the ability to make timely decisions under pressure.

• Familiarity with risk management practices and change management principles.

• Demonstrated commitment to continuous learning and professional development.

• PMP or other relevant certifications are a plus.

• Experience in delivering projects in one of the following tracks: GTM, OTC, PTP, RTR, HTR etc is a plus 

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.