Lead Technical Program Manager

Job Description
Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.
As a Lead Technical Program Manager in Infrastructure Platforms, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.
In this role, you will be responsible for overseeing core operational processes needed to manage the pace and flow for an organization of 150 people. This leader will drive the successful delivery of critical chief of staff responsibilities needed to advance the Data Protection & Recovery organization. The optimal candidate will learn the technology business, challenge the status quo to ensure proper representation, and optimize processes to reduce time spent on run-the-business activities. Your strong reasoning, influencing and adaptability skills will enable you to navigate a rapidly transforming business. As a subject matter expert, you will contribute to the advancement of the organizational strategy and governance/business operations.
Job responsibilities

• Partner with the Portfolio Management and Governance to drive annual budget planning and monthly business review process.
• Actively chair leadership meetings and act as a thought leader to optimize the strategy, focus, alignment, and accountability for your organization.
• Lead discussion on topics relevant to the team and participates in cross-group initiatives as needed.
• Ensure an effective organization and resource multi year stories for the organization.
• Partner with HR on mandatory firmwide needs.
• Prepare various management reports to support business operations and decision making.
• Partner with our Finance and Business Management team to perform financial analysis and metrics reporting to uncover areas for improvement. This includes prompt review and escalation of our organization's OKRs and health metrics, such as financial metrics and span of control.
• Build trust and rapport through all interactions to deliver the right outcomes for the business.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• MS Office expertise is needed with intermediate/advanced MS Excel and PowerPoint being necessary.
• Strong written and verbal communication skills given frequent engagement with senior leaders.
• Comprehension of a large organization and complex cost center structures.
• Experience with large financial services or technology firms.
• Strong EQ and ability to work with senior leadership teams.
• Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients.
• Advanced experience in utilizing technical fluency, including knowledge of vendor products and managing vendor relations, to enable on-demand access to shared pools of applications and services.
• Proven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environment.
• Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities.

Preferred qualifications, capabilities, and skills

• SharePoint experienced preferred.
• Bachelor's Degree or equivalent experience.
• AI dabbling.
• Out of the box thinker.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.