Lead Wintel Application Environment Support - AVP - C12

The Lead Wintel Application Environment Support  is an intermediate level position responsible for participation in the establishment and implementation of new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to contribute to applications systems analysis and programming activities.
Responsibilities:

• Provides technical and business support for users of Citi Applications. This includes providing quick resolutions to issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
• Manages, maintains and supports environments, focusing on stability, quality and functionality against service level expectations
• Start of day checks, continuous monitoring, and regional handover
• Develop and maintain technical support documentation
• Assess risk and impact of test environment issues and escalate to business and technology management in a timely manner
• Ensures that storage and archiving procedures are in place and functioning correctly
• Engages in post implementation analysis to ensure issues are resolved permanently
• Ensures essential procedures are followed and helps to define operating standards and processes
• Act as a liaison between users, interfacing internal technology groups and vendors
• Acts as advisor or coach to new or lower level analysts
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information

Qualifications:

• Qualifications:

• 8+ years of managing a Test Environment in a support role including health check, UAT support
• Expertise in .NET technologies, SQL Server and ITRS
• Handle various components from multiple projects and perform version control, package promotion, preparing environment for UAT and other release activities for production installation.
• Work independently and perform release activity such as raising request for UAT/PROD deployment, debugging the issue, prepare/present the release documents
• Ability to analyze/solve technical issues
• Ability to diagnose & address application issues.
• Support Client Testing
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of Problem Management Tools
• Ability to plan and organize workload
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
• Able to work as part of a virtual team in a culturally diverse background

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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