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At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge.
Learning Consultant
Skillsoft’s Professional Services team provides world-class, value-add services that enable our customers to maximize the impact of their learning investment. We do this through the strategic utilization of content, technology and learning and development methodologies that drive business results.
Skillsoft is currently seeking a Learning Consultant (LC) to execute a portfolio of standard and custom projects across multiple customers. In this role, you will have the opportunity to be responsible for drafting or modifying a project plan for each project and ensuring that all projects are completed within scope and to the quality standards required. Projects can include: facilitating live sessions, developing workshops; driving and executing a Customer’s learning strategy, creating marketing plans and materials, curating content, building blended learning programs, conducting needs analyses, advising customers on best practices, measuring results/reporting and similar learning and development activities.
Responsibilities
- Manage the delivery of service engagements for Skillsoft clients
- Acts as a liaison for Skillsoft and provides a communication point of contact as it relates to the customer’s service engagements within the parameters of the contract
- Establish solid rapport and working relationships with all external stakeholders to ensure a delighted customer experience for the duration of the project and to deliver clear value in accordance to the customer’s needs as described in the contract will be important for this role
- Responsible for establishing solid working relationships with internal stakeholders across all areas of the organization as needed
- Work with account teams to focus on customer specific program needs
- Conduct and participate in customer meetings virtually to collect and understand customer business needs around those services provided
- Stays up to date on L&D industry trends and best practices to align with customer’s goals and business priorities
- Develop and maintain detailed project work plans, completing all deliverables on time and in scope
- Evaluate project risks and raise to management in order to develop contingency plans and to respond to change in risk factors as the project progresses.
- Communicate project status on a weekly basis to management and account team, maintaining a repository of meeting minutes and project issues.
- Escalate issues that impact client relationships to Skillsoft management and internal resources for resolution.
- Keeps up to date on course/curriculum offerings, changes to certification tracks, newly released versions of Percipio and Skillsoft products to inform customer of appropriate changes as required
- Pursue understanding of the customer's business and learning priorities and goals as the basis for consulting and recommendations.
- Participate and follow through on professional development opportunities as they arise
- React to change productively and accept other tasks as assigned
Skills & Qualifications Required
- 5+ years of professional experience as a practitioner of learning facilitation, leadership development, learning ROI metrics and measurement, and/or learning strategy with a Bachelor’s degree or commensurate experience
- Robust experience with virtual and collaboration web tools
- Advanced level of desktop application skills (Word, Outlook, Excel, PowerPoint, Microsoft Project, Access) with ability to learn new technologies and applications quickly as new application skills are required for the position
- Strong Project management, time management and organizational skills while being a team player and a strong relationship builder
- Experience or familiarity with the computer-based training market
- Excellent customer service experience with the ability to conduct business in a virtual environment, working with multiple virtual global teams (Some work outside of normal business hours will be required)
- Familiarity with LMS or LCMS platforms, and preferably the integration of learning content with LMS platforms
- Travel Expectation: 10% on average annually
Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge. Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets – their people – and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.
Skillsoft is partner to thousands of leading global organizations, including many Fortune 500 companies. The company features three award-winning systems that support learning, performance and success: Skillsoft learning content, the Percipio intelligent learning experience platform, which offers measurable impact across the entire employee lifecycle. Learn more at www.skillsoft.com.
Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we would love for you to apply!
NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Skillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
