LMS Support Specialist

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Job Description:

The opportunity:

Implementing Learning & Development strategy to ensure that skills and knowledge of employees meet the organization's current and future needs according to the constantly changing business environment and within budget and corporate guidelines.

How you’ll make an impact:

• Design, plan, execute, report and co-ordinate (Management, HR, Talent Acquisition, HSE and Employee) for Project Manager, Site Manager, Planners and Lean Six Sigma trainings and certification programs.

• Managing functional competency assessment, registration, LMS (mylearning) and Workday for data quality.

• Consulting, risk assessing and supporting in transition/migration of LMS data from one system to another system/version and process.

• Maintaining and updating application documents and procedures in SharePoint. End to end accountability of LMS and its process.

• Compile, review, and process course enrolment data and completion data on agreed intervals.

• Responding in a timely manner to service issues and requests in support mailbox. Ownership of regular cadence of meetings and communications.

• Provide direction, knowledge sharing and mentoring to new teams regarding efficient prioritization and timing of process documentation, training and all communication.

• Proactively identifying and resolving potential issues in LMS tools and process. Provide strategic guidance on innovations to meet future expectations of customer and employees.

• Report to BU management and PEC team manager for any risks and issues.

• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• Bachelor's degree in engineering with 8+ years professional work experience in learning, competency and certification process and tools support environment.

• Proficient in facilitating and delivering end to end learning and certification process.

• Proficient in Project Management, Site Management, Planning and Lean Six Sigma concepts.

• Implemented, administered and supported LMS tools and process. Working knowledge of any learning and certification tools.

• Working knowledge Office365 foremost excel, SQL knowledge. Service awareness, preferably IT Infrastructure library (ITIL) certification.

• Works independently with the ability to interpret and deliver management intent. Ability to explain complex ideas to those with limited systems and process knowledge.

• Ability to investigate and diagnose process and application issues. Strong interpersonal skills and ability to work with and lead a team.

• Manage high-volume workload within a deadline-driven environment. Ability and willingness to work independently, with limited supervision.

• Proficiency in both spoken & written English language is required.