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Job Description
Join our dynamic team and make your mark by leading operations with excellence. Unlock your potential in a role that offers growth and development opportunities. Be at the heart of driving business success and shaping the future of our operations.
As a Team Leader in Operations, you will lead a team of 10-20 staff members, providing guidance and motivation to achieve desired business outcomes. You will ensure adherence to productivity, quality, and HR policies while managing workflow and reporting to the Process Manager. Your role will involve reviewing staffing and volume trends to optimize capacity utilization.
Job Responsibilities:
Required qualifications, capabilities, and skills:
Preferred qualifications, capabilities, and skills:
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Join our dynamic team and make your mark by leading operations with excellence. Unlock your potential in a role that offers growth and development opportunities. Be at the heart of driving business success and shaping the future of our operations.
As a Team Leader in Operations, you will lead a team of 10-20 staff members, providing guidance and motivation to achieve desired business outcomes. You will ensure adherence to productivity, quality, and HR policies while managing workflow and reporting to the Process Manager. Your role will involve reviewing staffing and volume trends to optimize capacity utilization.
Job Responsibilities:
- Coach individual performance and provide feedback to staff.
- Provide leadership, guidance, and motivation to staff.
- Ensure adherence to productivity, quality, and HR policies.
- Manage workflow, accountability of tasks, and timely report submission.
- Work on shifting schedules and additional hours as needed.
- Provide overall supervision and leadership to staff.
- Review staffing and volume trends for optimum capacity utilization.
Required qualifications, capabilities, and skills:
- 2 years of supervisory or team leadership experience in operations or a similar environment.
- Excellent people management skills with effective communication abilities.
- Ability to make decisions, organize, set priorities, and implement procedures.
- Ability to meet deadlines, maintain quality control, and manage time-critical operations.
- Proven ability to motivate, direct, and lead staff consistently with equitable decisions.
- Knowledge and experience in a production, manufacturing, or data processing environment.
- Proficiency in Excel, PowerPoint, and Word.
Preferred qualifications, capabilities, and skills:
- Experience in a fast-paced operations environment.
- Strong analytical and problem-solving skills.
- Ability to adapt to changing priorities and work under pressure.
- Experience in process improvement initiatives.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
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