Maconomy Support Analyst

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there’s a good chance you will love being a part of our Software Engineering – Development team at Kyndryl, where you will be able to see the immediate value of your work. 
Using design documentation and functional specifications, you will be responsible for implementing identified components. You will ensure that implemented components are appropriately documented, unit-tested, and ready for integration into the final product. You will have the opportunity to architect the solution, test the code, and deploy and build a CI/CD pipeline for it.

Key Responsibilities: 

• Monitor and manage incoming tickets, ensuring all incidents and service requests are logged, categorized, and prioritized appropriately. 

• Accurately determine issue severity and complexity to classify as Level 1 or Level 2. 

• Escalate unresolved issues to higher-level teams or external vendors while maintaining ownership until resolution. 

• Issue Triage and Resolution: 

• Conduct initial investigation and root-cause analysis for reported incidents. 

• Troubleshooting and Analysis: 

• Diagnose technical and functional issues in modules including AP, AR, GL, FA, HR, Banking, and others. 

• Customer Communication: 

• Maintain professional and timely communication with users, keeping them informed about issue progress and resolution timelines. 

• Translate technical findings into user-friendly language to ensure clarity. 

As a valued member of our team, you will provide work estimates for assigned development work, and guide features, functional objectives, or technologies being built for interested parties. Your contributions will have a significant impact on our products' success, and you will be part of a team that is passionate about innovation, creativity, and excellence. Above all else, you will have the freedom to drive innovation and take ownership of your work while honing your problem-solving, collaboration, and automation skills. Together, we can make a difference in the world of cloud-based managed services.
Your Future at Kyndryl
The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise

• 3–4 years of experience in a Support Analyst or similar role. 

• Proven experience in ERP system support, particularly Maconomy. 

• Comprehensive knowledge of Maconomy Financials modules, including:  

• Accounts Payable (AP), Accounts Receivable (AR), General Ledger (GL), Fixed Assets (FA), Human Resources (HR), Sales Orders, Timesheets, Expenses, Contract Management, Subscriptions, Reporting, and Banking. 

• Hands-on experience with ticketing and incident tracking systems (e.g., ServiceNow, Jira). 

• Familiarity with ITIL best practices and frameworks. 

Preferred Technical and Professional Experience

• ITIL Foundation Certification or equivalent. 

• Training or certification in Maconomy Financials is an added advantage.

• Skilled in creating clear, user-friendly documentation and reports. 

• Excellent verbal and written communication skills for engaging with technical and non-technical stakeholders. 

• Strong analytical skills to identify root causes and implement effective solutions. 

• Ability to balance multiple priorities while maintaining a focus on quality and deadlines. 

• Bachelor's degree in Computer Science, related technical field, or equivalent practical experience
  •Certification in one or more of the hyperscalers (Azure, AWS, and Google GCP) - otherwise, you can obtain certifications with Kyndryl
  •Experience with DevOps tools and modern engineering practices

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.