Mainframe Performance & Capacity Management (PCM)

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As a System Administrator at Kyndryl, you’ll solve complex problems and identify potential future issues across the spectrum of platforms and services. You’ll be at the forefront of new technology and modernization, working with some of our biggest clients – which means some of the biggest in the world.
There’s never a typical day as a System Administrator at Kyndryl, because no two projects are alike. You’ll be managing systems data for clients and providing day-to-day solutions and security compliance. You’ll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients.
One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You’ll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you’ll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.

Key Responsibilities

• Continuously monitor system performance metrics like CPU utilization, I/O wait times, memory usage, and application response times to identify potential issues. 

• Analyze system trends and forecast future capacity requirements to proactively address potential bottlenecks and ensure system scalability. 

• Identify and implement system configuration adjustments, including workload management policies and resource allocation, to optimize performance based on analysis. 

• Diagnose and resolve performance problems by analyzing system dumps, logs, and tracing information. 

• Contribute to disaster recovery strategies by ensuring system backups and failover capabilities are in place for critical workloads. 

Your future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise

• 6+ years of Experience with Mainframe Performance & Capacity Management (PCM).

• Performance tuning of systems, practicing capacity planning activity during system up-gradation and pro-actively managing capacity planning on regular basis.

• Clear understanding about SMF and analyzing and drawing insights from SMF data Processing.

• Experience with Workload Load Manager (WLM), Parallel Sysplex configurations, multiple LPAR environments, and experience in capacity/performance reporting and modeling.

• Must have system performance understanding of mainframe components covering the areas of ZOS, JES, CICS, DB2 and IMS.

• Thorough knowledge in Performance analysis & tuning for ZOS operating environment / DASD

• Hands on Experiences with navigation, debugging and monitoring with tools such as RMF(I, II, III) or  Omegamon or TMON or BMC Mainview.

• Hands on experiences with any Vendor products such as  SAS, MXG, CA-MICS. Omegamon, Strobe, APA.

• Hands on experiences with TDS and QMF for Data extraction and Analysis.

• Experiences with tools such as CP3000, zPCR and zTPM are added advantage.

• In depth knowledge in RMF, TDS and Omegamon tools.

Preferred Technical and Professional Experience

• Expertise in utilizing tools like SAS, MICS, IZPCA, TDS,RMF (Resource Measurement Facility), WLM (Workload Manager), and other performance monitoring utilities. 

• Large enterprise organizations relying heavily on mainframe systems for mission-critical applications. 

• Collaborative work with other system programmers, application developers, and system operators to address performance issues. 

• On-call responsibilities for resolving critical performance issues outside of regular working hours. 

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.