ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development
Role Overview
We are seeking a highly skilled Manager, Business Continuity to join our team and help ensure ICON is prepared to respond effectively to business interruptions. You will collaborate with department leadership and the executive team to develop, implement, and maintain strategies that protect our operations, staff, and clients. This is a hands-on role requiring expertise in business continuity planning, risk assessment, and recovery strategy implementation.
Key Responsibilities
Develop, maintain, and implement business continuity and recovery strategies – ensure the organization can continue critical operations during unexpected disruptions and minimize operational impact.
Recommend and assist with recovery solutions – provide practical strategies that allow the business to restore services quickly and efficiently after an incident.
Lead the implementation and optimization of Business Continuity Management Software (BCMS) – streamline continuity processes and improve the efficiency and effectiveness of BC planning.
Conduct Business Impact Analyses and assess key processes – identify critical functions and vulnerabilities to prioritize continuity efforts where they matter most.
Design, develop, and document department-level Business Continuity plans – provide clear, actionable guidance to teams to ensure consistent preparedness across the organization.
Plan, conduct, and debrief mock-disaster exercises – test and refine BC plans to ensure they are practical, effective, and actionable in real-life scenarios.
Develop and deliver training and awareness sessions – equip staff with the knowledge and skills needed to respond confidently during disruptions.
Monitor internal and external risks to operations – proactively identify threats to prevent or mitigate business interruptions.
Support client and sponsor RFIs, audits, and compliance requests – demonstrate ICON’s commitment to quality, resilience, and regulatory compliance.
Mentor and train new Business Continuity team members – ensure knowledge transfer and build a skilled, resilient BC team.
Assist with Facilities-led initiatives – contribute expertise to broader organizational resilience efforts and support cross-functional objectives.
What We’re Looking For
Minimum 5 years of experience in business continuity planning, risk management, or related fields.
Proven expertise in business continuity planning, project management, and problem resolution.
Thorough knowledge of Business Continuity SOPs/WPs and Good Practice Guidelines.
Strong analytical skills with the ability to assess risks and recommend recovery solutions.
Excellent communication and stakeholder management skills.
Ability and willingness to travel up to 60% internationally and domestically.
Experience mentoring or training team members is a plus.
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What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
Various annual leave entitlements
A range of health insurance offerings to suit you and your family’s needs.
Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.
Life assurance
Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.
Visit our careers site to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here.
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here to apply
Top Skills
ICON plc Chennai, Tamil Nadu, IND Office
200 Feet Radial Rd, MCN Nagar Extension, Chennai, Tamil Nadu, India, 600097
