Why Join Q2?
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
We are looking for a highly driven and strategic leader to join our Service Delivery team as Manager – Operations. This role will be responsible for leading a cross-functional team focused on driving operational excellence, enabling data-informed decision-making, and optimizing resource management. The ideal candidate will possess strong leadership, analytical, and project management skills to deliver impactful outcomes across the service vertical.
Key Responsibilities
Team Leadership & Strategic Oversight
- Lead and mentor a high-performing team, ensuring timely and high-quality deliverables.
- Align team goals with broader organizational objectives and ensure effective execution of strategic initiatives.
- Cultivate a culture of collaboration, ownership and continuous improvement.
Operational Analytics & Reporting
- Guide the team in gathering, analyzing and interpreting operational data to uncover trends and improvement opportunities.
- Oversee the creation and maintenance of dashboards and reports to monitor key performance indicators (KPIs) and program health metrics such as cost, efficiency, and timelines.
- Support the development of scenario-based models (e.g., “What-if” analyses) for project profitability and resource allocation.
Process Optimization
- Evaluate existing operational workflows and identify areas for enhancement.
- Drive and implement process improvement strategies aimed at increasing efficiency and reducing operational costs.
- Collaborate with cross-functional teams to execute changes and monitor their effectiveness.
Data Reporting & Dashboard
- Supervise the development of business intelligence dashboards and reports.
- Collaborate with stakeholders to define data requirements and deliver optimized solutions.
- Promote adherence to best practices in data management and performance optimization.
Resource Management Oversight
- Drive team to ensure partnership with delivery teams and business leaders to assess staffing needs and ensure optimal resource allocation.
- Oversee utilization forecasting, skill mapping, and talent development initiatives.
- Communicate capacity risks and provide strategic input to workforce planning and talent acquisition efforts.
- Bachelor’s or Master’s degree in Business Administration, Operations, Finance, or a related field.
- 6+ years of experience in strategic operations, project management, or service delivery, preferably in a SaaS or Fintech environment.
- Proven experience in leading cross-functional teams and managing complex operational initiatives.
- Strong analytical skills with proficiency in tools like Power BI, Excel, MS PowerPoint, Salesforce and project management platforms (e.g., Jira, MS Projects).
- Excellent communication, stakeholder management, and leadership capabilities.
This position requires fluent written and oral communication in English.
Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”
Click here to find out more about the benefits we offer.
Our Culture & Commitment:
We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
