Manager, Communications Channels & Platforms

Company:  

US6469 Sysco Payroll, Division of Sysco Resources Services, LLC

Sales Territory:  

None

Zip Code:

77077

Travel Percentage:  

Up to 25%

COMPENSATION INFORMATION:

The pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison.  Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors

Position Summary

The position of Manager, Communications Channels and Platforms will work closely with the Director, Communications Experience to develop and implement a technical communications channel and platform strategy that delivers a comprehensive and unified content experience for colleagues and stakeholders.

Sysco is seeking an experienced and creative professional who understands the technical communication needs of a global, matrixed organization. Core competencies for this role include an understanding of technical capabilities of industry standard communications platforms, communications governance and process optimization and information architecture supporting the back end of communications platforms. This role will be an important member of the team and act as a bridge connecting communications content needs with technology platforms that deliver communications experiences to all colleagues. This role will identify and implement new and innovative ideas and solutions to help Sysco elevate its technical communications capabilities. 

Essential Functions/Duties and Responsibilities

• Be the in-house product expert on the  FirstUp platform, Sysco’s internal global communications hub, including reach and engagement of networked and non-networked colleagues.

• Own and work to continuously improve the company’s intranet – The Dish News. Develop new pages and tools as needed that engage Sysco colleagues.

• Ensure Sysco’s intranet, The Dish News, is optimized to meet the growing business needs of our global colleague audience by partnering Business Technology.

• Partner with communications platforms to optimize the internal digital signage system platform. Partner with Business Technology and HR teams as needed.

• Provide counsel and direction to Sysco’s international business units, on how to leverage and optimize Sysco’s internal communications platforms for their own localized networked content distribution.

• Provide support and guidance for other communications technology tools, including email content management systems and apps such as Canva.

• Assist production partners with the technical components of quarterly Town Hall preparation and execution, including managing the webcast and polling during live events.

• Master communications platform analytics tools to provide actionable insights reporting to team to identify areas of opportunity and optimization against KPIs.

• Partner with third-party platform providers and agencies to stay current on platform capabilities and tools to help the team succeed.

• Provide support for special projects, as needed.

Required Minimum Education/Experience

• Bachelor's degree, preferably in Computer Science, Management Information Systems, Business Technology, Communications

• Communications systems professional with 5+ years experience.

• Experience managing communications platforms such as SharePoint, company intranet, website, app and third-party platform integrations, etc.

• Broad thinking and capable of making connections across the business and taking decisive action.

• Experience developing and maintaining strong relationships and partnerships.

• A strategic thinker, excellent understanding of Sysco’s global market position.

• Strong written and verbal communications skills and the ability to communicate ideas, insights and data effectively.

Certifications And/or Technical Requirements

• Advanced computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)

• Knowledge of the FirstUp platform, SharePoint and platform integrations and coding a plus.

• Proficiency in Adobe Creative Suite (Acrobat, In Design, Illustrator, Photoshop, and Premier/After Effects) preferred.

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The employee is frequently required to sit and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds.

WORK ENVIRONMENT

• The position is located at the Global Support Center (Sysco Corporate Office in Houston, TX).

• The communications team practices a hybrid schedule of time in office, as well as remote workdays and flex scheduling.

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

• Light travel as needed to support company events and/or special projects.

NOTICE: The above statements are intended to describe the general nature of the environment and level of work being performed by this job.  This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the employee in this job. The employee will be required to follow any other instructions and to perform any other job-related duties requested by his or her supervisor.

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BENEFITS INFORMATION:

For information on Sysco’s Benefits, please visit https://SyscoBenefits.com

OVERVIEW:

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.

We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.