Why Join Q2?
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
Q2 is seeking a Delivery Manager to join our Service Delivery team. This leader will be responsible for our India Implementation COE organization that installs and configures our Q2 Digital Banking Platform for new Financial Institution clients.
This individual will be focused on quality, efficiency, and consistent configuration of the software with an eye toward process improvement, team leadership and individual mentoring. This role is based out of Bangalore, India.
RESPONSIBILITIES:
- Responsible for India based engineers as a part of our client onboarding process.
- Build and maintain strong and successful teams in an organizational culture of high accountability.
- Collaborate with Director, Technical Delivery and other leaders in Platform Ops to deliver customers on time, and at high quality.
- Implement performance metrics, and drive continuous improvement of processes and procedures.
- Help implement a 24x5 operating model by expanding the current delivery team into India.
- Identify opportunities for automation & product maturity to reduce install and configuration time.
- Help manage the enterprise client relationship and effectively communicate expectations.
- Responsible for ensuring all security, availability, confidentiality, and privacy policies and controls are adhered.
EXPERIENCE AND QUALIFICATIONS:
- Bachelor’s Degree in related field or equivalent experience.
- Typically requires a Engineering/IT specific degree and a minimum of 12+ years of related experience; or an advanced degree with 4+ years of experience.
- 2+ years of related experience managing large team and developing employees in India.
- The Delivery Manager of Implementation CoE will be extremely strong in communication, both verbal and written. In this role the need to balance between business needs and client needs is critical, so understanding the value of prioritization is essential. The optimal candidate should have a breadth and depth of enterprise software knowledge and the ability to communicate highly technical concepts to varying audiences. The optimal candidate will understand the priorities of the business and will continue to improve on our client experience as we grow and scale our client pipeline.
- Demonstrated success leading and evolving technical teams of 20+ individuals.
- Proven success in client communication and helping to manage client expectations.
- Experience working and managing successfully in a global delivery environment.
- Detail-oriented, and able to thrive in a high-growth, fast-paced environment.
- Data-driven, with an aptitude for continuous improvement.
- Strong analytical and problem-solving capabilities.
This position requires fluent written and oral communication in English.
Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”
Click here to find out more about the benefits we offer.
Our Culture & Commitment:
We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
