Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission
Zocdoc’s most important asset is our people. As an Enterprise Sales Manager, Onboarding, you’ll be responsible for leading a highly operational sales team that drives early growth from large provider groups and health systems. You will hire, train, develop, and retain top individual contributors while creating and fostering a culture that empowers the team to hit targets. You will be responsible for driving not just the results of their team, but also the culture in a way that is best for Zocdoc patients, providers, and employees.
You’ll enjoy this role if you are…
- Highly ambitious. You’re excited to lead your team to rise to any challenge. You are never satisfied with reaching target, and instead look for ways to outperform
- Passionate about people development and culture. You get personal satisfaction from helping an employee do their best work
- An operational powerhouse. You enjoy problem-solving in a pragmatic, results-oriented way
- The kind of leader who loves to roll your sleeves up, lead by example, and stay close to the work
Your day to day is…
- Coaching and managing top individual contributors to drive strong results in the first 90days of the client journey
- Diving into data to uncover opportunities and trends; delivering those valuable insights to inform process improvements
- Actively seeking ways to raise the performance bar at all times
- Creating a positive culture fueled by learning and development
- Innovating on existing process and presentation, including developing new scripting, building new sales content, and partnering with cross-functional teams
- Driving business-critical initiatives that meaningfully impact commercial results
- Collaborating with internal stakeholders to identify areas for increased effectiveness in current workflows
You’ll be successful in this role if you have…
- A meaningful (2+ years) of sales leadership experience
- A proven track record of building teams that hit targets and accomplish goals
- A proven track record of working broadly across an organization, balancing multiple stakeholders across all tenure buckets (executive to individual contributor)
- Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success
- An unrelenting desire to build more equitable, inclusive, and diverse workplaces. You view this role as an opportunity to create positive change
- The mentality of an entrepreneur/owner and a strong bias to action
Benefits
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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